• SofaBaton
    • 16releases
    • 1744comments
Comments made
  • Connect bluetooth 3 hour ago

    Thank you for contacting us In general, after downloading the Fire TV code library, the app prompts the device to complete pairing, and the hub will enter pairing status. If pairing is not successful within a few minutes, the device will exit pairing status, and the Safabaton hub cannot be searched in Fire TV. You can try the app to return to the previous level, download the code library again, and then operate in the Fire TV settings. (This may result in the addition of duplicate Fire TV, which ultimately requires the removal of another incomplete pairing) If the app has already exited the operation prompt page, the Hub can also be paired through Fire TV Edit Bluetooth re pairing Finally, if all of the above operations are ineffective, it is possible that the Fire TV Bluetooth has found abnormal functionality. Please unplug the Fire TV power and try again.

  • Please fix the X1 Scroll wheel!!!! 3 hour ago

    Please accept our sincere apology for the inconvenience we have brought for you.Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you.You can send it to our email, Service@sofabaton.com

  • Roku Connection 2 day ago

    Thank you for contacting us, Can you tell us the specific model of your Roku? Let's send it to the engineer for inspection.

  • X1 hub not learning commands 5 day ago

    Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

  • JVC HR-VP680U VCR 5 day ago

    Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand: JVC Model: HR-VP680U

  • Up / Down Arrow on Planar registers two presses 5 day ago

    Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand:Planar Model: PS7050

  • Will not power on or off Yamaha rx-v793 5 day ago

    Please accept our sincere apology for the inconvenience we have brought for you.,Our engineers have repaired your buttons again. Please try adding them again to obtain the latest data and see if they can work properly Brand: Yamaha Model: RX-V793

  • SofaBaton X1 IR Blaster Extention Cable 6 day ago

    I'm sorry for not responding to you in a timely manner over the weekend The specification of the IR Blasterde is indeed a 3.5mm plug

  • U2 Remote “OK” does NOT work VIA Bluetooth to my QN65LS03BAFXZA 9 day ago

    Sorry, we cannot change the Bluetooth data. You can try adding it using infrared to see if it works properly. Brand: Samsung Model: QN65LS03B

  • Are macros limited to the configured buttons only ? 9 day ago

    Sorry, U2 requires commands to be assigned to the buttons first, and after updating the firmware and releasing the app, commands to call the code library can be implemented. Currently, this is not possible