Thank you for contacting us In general, after downloading the Fire TV code library, the app prompts the device to complete pairing, and the hub will enter pairing status. If pairing is not successful within a few minutes, the device will exit pairing status, and the Safabaton hub cannot be searched in Fire TV. You can try the app to return to the previous level, download the code library again, and then operate in the Fire TV settings. (This may result in the addition of duplicate Fire TV, which ultimately requires the removal of another incomplete pairing) If the app has already exited the operation prompt page, the Hub can also be paired through Fire TV Edit Bluetooth re pairing Finally, if all of the above operations are ineffective, it is possible that the Fire TV Bluetooth has found abnormal functionality. Please unplug the Fire TV power and try again.

Please accept our sincere apology for the inconvenience we have brought for you.Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you.You can send it to our email, Service@sofabaton.com

Thank you for contacting us, Can you tell us the specific model of your Roku? Let's send it to the engineer for inspection.

Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it.Brand： JVC Model： HR-VP680U

Thank you for your feedback. Just confirmed with our techs that your device has been added to our database, please use the information below to add it. Brand：Planar Model： PS7050

Please accept our sincere apology for the inconvenience we have brought for you.，Our engineers have repaired your buttons again. Please try adding them again to obtain the latest data and see if they can work properly Brand: Yamaha Model: RX-V793

I'm sorry for not responding to you in a timely manner over the weekend The specification of the IR Blasterde is indeed a 3.5mm plug

Sorry, we cannot change the Bluetooth data. You can try adding it using infrared to see if it works properly. Brand: Samsung Model: QN65LS03B

Sorry, U2 requires commands to be assigned to the buttons first, and after updating the firmware and releasing the app, commands to call the code library can be implemented. Currently, this is not possible