So your company responded to another customer with the same problem of their U1 not pairing. The response was,
I'm very sorry for the inconvenience caused to you, because the Bluetooth chip has a problem, which leads to the failure of pairing to connect to the mobile phone. Please contact our after-sales email firstname.lastname@example.org, and we will replace you with a new U1, thank you
So how do I go about getting mine replaced as well?