X1 remote unable to go into "Pairing mode"

m4thb3nc 2 month ago ⋅ 150 Read it

Hello,

my X1 remote won't go into "Pairing mode". I tried to re-pair hub and remote via app. Instructions are to hold "back" and "off" buttons on top of the remote for 5-6 seconds...that isn't working for me. I tried clicking first "back" and then "off" button...it is not working aswell. 

Please help me, because I can't use remote anymore.

Remote firmware version is V9.

Thank you!

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