Sorry Sofabaton, but can you really not read? This is really bizarre. I clearly indicate that the navigation buttons left and down no longer work, no 'click' and no output. Then you dare to ask me which devices it concerns which I am trying to operate???
It's the same thing over and over, you don't read the mail or pretend you don't understand. Every day I've been beta testing and troubleshooting the X1 for you for months. Can I declare my hours with you?
I have already sent you an email again with the requested video in which the problem is visible but mainly audible, you clearly hear a 'click' with the other buttons and NO 'click' with the navigation left and down buttons.
This is now the umpteenth problem I experience with the X1, in addition to the short range, poor battery life, daily restarting of the hub and so on. The list gets longer by the week. I really hope you will find a solution now. Just send me a new X1, which I have now is just NOT good and is getting more and more defective. And NO this is not due to the devices I want to operate, but it is due to the poor quality of the X1 remote and hub!!! This is also not due to the use, I have 2 Logitech harmony's that have been working for about 10 years without any problems.
In the meantime I'm about to throw the X1 in the trash and look for another working and stable solution.
At the time, you announced the X1 with great fanfare, but after the money came in, it seems like everything has been put on the back burner. With this you will no longer bind customers and your customers will run away to the competitor!!
A long story with a lot of frustration, but again: Sofabaton just solve this!!!!!