I have sent emails to service@sofabaton.com

My screen is totally black with no lights. There is nothing during charging and there is no sound when searching for the remote on the app.. This remote went dead right after update to V15. My email is ohiostater86@bellsouth.net

I have emailed sofabaton and wrote my problem here with no response. They have been on here and have skipped over my problem. What gives?

After updating to v15 my remote screen went black with no response. Is there a hard reset?

Sorry I jacked your thread

I cannot get the X1 to control my Samsung QN82Q6FN. I only need it to turn the TV on and off. Any suggestions? TIA

Same here hub v12 remote v9