boule.jean@gmail.com

I'm using an iPhone 12 with ios 16.2. My devices are: TV Sony XR-42A90K; Sony STR-K870P and Arris VIP2502. That being said, the problem is not with my phone or with my devices, because everything works fine when I use the SofaBaton app on my phone. the problem only occurs when I use my X1 remote. It is she who has difficulty communicating with the hub and therefore executing the requested commands Thanks!

Hello, I made the updates and the remote control (version 9) and the hub (version 13) are up to date. But I still have the same problem. Thanks for your help!

Thank you!

Yes I do! What not clear with my message Excerpt from my previous comment : « In fact, when I press the fast forward button or any other button, NOTHING HAPPENS half the time. It's as if the remote lost connection with the hub«  ?!?

In fact, when I press the fast forward button or any other button, nothing happens half the time. It's as if the remote lost connection with the hub. Because I noticed that when there is no reaction, the green light on the hub does not flash. when I use the application on my phone, everything works perfectly. The hub reacts very well. I only have the problem with the remote. I don't know what kind of video I could send you to show you the problem!

The remote is having difficulty communicating with the hub. On several occasions, I have to press the button several times before the hub reacts