Sorry to bother you, just would like to follow up whether the Nvidia disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the apple tv disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the apple tv disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

sorry, our engineers team has reapired the database again, pls re-add it via searching Brand: Arris Model: DCX960 and check if it could work better this time, tks

will let our tech dpeartment check the database for you, will get back to you soon, tks

Sorry for the inconvenicne, it could be the infrared signal is too strong, you can try to put the hub into a drawer or cabinet, plug in the infrared extension cable, pull out the transmitter head and put it, the front end is aligned with the TV to be controlled (The reason for doing so is that the infrared emitting power of the hub is the largest, infrared can cover about 10 meters of orientation, and multi-directional. Infrared extension cable infrared emitter only for the front effective, and coverage of only about 2 meters)

sorry， can not find the model HSW4026ATl, if you do not mind, pls kidnly provide a product link to us , tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks