will let our engineers team checking it, and get back to you soon.

hello, the firmware of the hub and remote are not the same one, the latest firmware of the remote is the V9 currently, this time we issued a new firmware of the hub is V11

hello, pls kindly send a video to sofabaton@outlook.com then we can analyze the issue accurately for you, tks

When using Amazon Alexa, pls kindly pay more attention to below steps. 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty. If you want to control Alexa, you need create the device as an Activity,

Sorry to bother you, per can see the device name and icon you mentioned, our engineers team would like to confirm the device name you input in the app, The length defined by our App is 30 characters, and the app may crash if it exceeds. If you do not mind, pls kindly provide a picture of the device name to our email account service@sofabaton.com , then our engineers team could solve the problem asap.

Sincerely sorry for the inconvenicne, per the issue, may I know the phone you used is android or iphone? we have received similar feedback from other ios user that app will cresh when add the roku via wifi If you use the iphone as well, our ios app engineers are fixing the issue and will issue a new app to solve the problem asap, pls kindly help us wait patiently for it, tks

hello, may I know the firmware verison of the app and remote ? And pls kindly provide a product link of your device to us, then our engineers team can analzye the issue for you, tks

just Android app

Sorry for the inconvenience, our engineers team are testing the problem and will find a way to solve it asap, tks. Per the issue, could you pls kindly help us below information? It will help us reproduce the issue, tks. 1. What's the brand and model , operation system of the phone you used? 2. Did you enable the VPN via your phone? 3. What's the brand and model of the router you used? 4. What's the firmware version of the app and remote you used ? Thank you for your patience and understanding.

One app can use 3 U1 remotes, but only 1 U1 can be connected at a time