Sorry for the inconvenience, please send the problem video to our after-sales email ，Service@sofabaton.com .In addition, please provide the brand, model and operating system of your mobile phone in your email,tks.

Please ensure that you have downloaded the latest HUB firmware V11, and then click Xfinity icon to add it according to the app's prompts,

Our technical department has modified the code base. Please re add the equipment Brand: Yamaha Model: R-N303, and then press the key to assign the input key。

I'm sorry for the inconvenience. Our engineers are repeating the problem and will solve it as soon as possible. Please help us wait patiently

Of course, are you insterested in becoming our dealer?

hello, we have added the device in our code librray, pls try to add it via searching Brand：Airtel Model：HSW4026ATL

Per the Minx TV,we have added it in our code librray, pls try to add it via searching Brand：Cambridge Audio Model：Minx TV. About Yoyo XL, Minx Air 100 , there are two similar database, pls try to add them via searching Brand：Cambridge Audio Model：Yoyo(L) Brand：Cambridge Audio Model：Minx Air 200, about Huawei Model: H55B7100UK, we can not find it ion our code library, pls try to add it via bluetooth mode or manually learning mode,

May I know what is the command used to switch between different remote IDs?

Yes, we are going to do the API trigger command to the app, and just copy it to other platforms directly. But the cloud API only supports the switch control of Activity (because device is one-way communication, the system can't track the status, if control device, it may cause the wrong status of Activity). our engineers team are testing the cloud control api, will issue it soon, pls kindly help us wait patiently for it, tks

hello, have added the device in our code library, pls try to add it via searching Brand：Samsung Model：QA55Q7FNA For 4 different devices were not recognised by the HUB.pls provide the specificbrand and modle of your devices to us for checking About manually learning mode, pls see below steps: 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,