Per lost hub which is not really lost, due to the speed of remote firmware upgrade or data synchronization is too slow that lost hub prompts after interruption, Pls kindly press the return key of the arrow in the upper right corner to exit the prompt For syncing remains at 0%, pls make the remote close to the Hub, then wake up the remote, and check if it can be synced successfully, tks.

sorry for the inconveneince, may I know the problem has been solved after re-pairing the remote and hub?

The volume keys of many boxes or Blu-ray players actually control the volume of the TV rather than the boxes or Blu-ray players itseld For x1, it is suggested that you can try to create an Activity between the Blu-ray players and the TV, and assign the physical volume keys of the X1-Remote to the TV, so that you can control the volume normally

hello, We will issue a cloud control API that allows you to switch on and off the Activity directly through a URL. You can copy the control commands to a platform connected to the Internet, pls kinldy help us wait patiently for it, tks.

Our tech dpeartment has checked that it is flip code, they have fixed the database again, pls re-add it via searching Brand：VirginMedia Model：360 and check if the new datbase could work now.

Sorry tp bother you, just got a feedback from other customer that when remote didn't wake up after starting Shield Activity, a simple 'up' command on the X1 remote wakes it up.. no longer have to power cycle the X1 hub to fix it, pls kindly try the step and check if it could work with your device or not, tks

Got a feedback from other customer that after updating the firmware v11, when remote didn't wake up after starting Shield Activity, a simple 'up' command on the X1 remote wakes it up.. no longer have to power cycle the X1 hub to fix it, pls kindly try the step and check if it could work with your device or not, tks

sorry for the inconvenience, to help you properly, pls send a picture to Service@sofabaton.com directly, we would like to see which steps has been stuck in the app , once we confirmed the problem, will help you solve it asap.

hello, per the issue, Please try to use command repeats to fix commands. In device mode, Edit----Add/ repair keys--down repair--command repeats, change the value to 1 or 2. After the test is OK, you can click apply to all commands

Sorry, It could be a compatibility issue. For x1 suggest use 5V2A( USB A to USB C cable) to charge it.