Please plug the hub into the power supply before the remote control can synchronize with the hub. If it still doesn't work, let the hub complete the setup of the new hub, and then restart pairing in me -- x1 settings pair with a new X1 Remote. If it still doesn't work, you can send the failure video and your Amazon account to our mailbox，SofaBaton@outlook.com.

Pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail.

Thank you for your sharing, and we will continue to optimize our equipment,tks.

Recently, we are testing the new version, which is expected to be released in late November or early December. Thank you for your patience.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.Could you send it to our email address?SofaBaton@outlook.com.

You can create an Activity to realize the mutual linkage between multiple devices. Activity supports the creation of multi device scene linkage (games, cinemas, etc.), which is controlled by one button through the remote control. I send you a video, hoping it can help you，https://www.youtube.com/watch?v=TFUja-P0TAM

Very glad to help you.Could you please send your Amazon tracking number to our email?SofaBaton@outlook.com.

Sorry for the inconvenience The power supply of Apple TV is to control the TV rather than Apple TV itself. Try to distribute the power supply of other devices to Apple TV by using key distribution to achieve power control.

Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not.You can contact our email address and I will send you the detailed steps，SofaBaton@outlook.com.

Your device has been added to our database.Pls try to re-add it via searching Brand：Yamaha Model： KX-W382