Thank you for your feedback and suggestions. 1. For IR blaster, the effective distance is 3-4m, and the direction is required to point to the equipment. The infrared emission distance of the Hub itself is about 10m. Therefore, if there is no shelter between the hub and the device, we suggest using the hub directly 2. For activity keys assigning, we have plans to modify the allocation method, which can be customized 3. It is temporarily unable to support the global coverage of keys

Thank you for your feedback. The macro key of U1 can only select commands that have been assigned to the remote control. In fact, the list of reassign calls is cloud data, not all of which are downloaded locally (only the keys assigned to the remote control are downloaded). The macro must use the command that has been downloaded to U1. If you want to use additional commands, you need to reset the command to the remote control, save and exit, and then set macro after the settings take effect Anyway, we appreciate your feedback. Although U1 cannot be modified, we will consider your suggestions when upgrading U2.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Samsung Model：QN75QN90B.

Sorry for the inconvenience 1. Please confirm whether the connection between the HUB and the router is wrong. Try to place the HUB close to the router. When downloading the code library, the mobile phone sends it to the HUB through the router. If the network fluctuation will cause the card owner, 2. After the card owner, re plug and unplug the power supply of HUB, then re open the APP, re add, and delete the device that was not successfully added.

Could you provide your email account for app login? It is recommended not to use a third party to login. Our engineers will check for you.You can contact us via email,Service@sofabaton.com,tks.

Dear customer There is no difference between the two code bases, but the size is different. One is 85 inches and the other is 65 inches. The Sony XR-85X90K has been repaired,Pls try to re-add it via searching Brand: Sony Model:XR-85X90K.

Sorry for the inconvenience Can you tell us the email account of your Android login app, so that we can help you solve the problem, and you can send it to our email，service@sofabaton.com.

Sorry for the inconvenience 1. If you download the code and there are power, power on&power off at the same time, you can first try whether the three commands can work. If they can work, it is recommended to give priority to power on and power off. It is easier to repair the impact of device status errors. 2. If there is only one power toggle, you generally need to modify the device status to make it consistent with the activity. For example, press the off key to close all activities. If any device is not closed, switch to the device mode to manually close it. After the status is consistent, re enable the activity to work normally.

Sorry for the inconvenience. After testing, because of the particularity of the equipment, we cannot fix this problem temporarily. Our engineers are discussing how to solve this problem in the future. Thank you for your patience. If you have other problems, you can contact us via email,Service@sofabaton.com.

Sorry for the inconvenience, can you send your Amazon order number or Backer nubmer to our email so that we can better help you solve the problem，Service@sofabaton.com.