Sorry for the inconvenicne, it could be the infrared signal is too strong, you can try to put the hub into a drawer or cabinet, plug in the infrared extension cable, pull out the transmitter head and put it, the front end is aligned with the TV to be controlled (The reason for doing so is that the infrared emitting power of the hub is the largest, infrared can cover about 10 meters of orientation, and multi-directional. Infrared extension cable infrared emitter only for the front effective, and coverage of only about 2 meters)

sorry， can not find the model HSW4026ATl, if you do not mind, pls kidnly provide a product link to us , tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the HUB can be found. If still no help, pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

Sorry to hear that, could you pls kindly send a picture to our email Service@sofabaton.com then we can see which step has been struck in the app? It will let us analyze the issue accurately and help you solve it asap, tks

hello, our engineers team modified the command repeats of the datbase to 1 today, jumping twice should be better. Pls re-add it via searching Brand: Arris Model: DCX960, any difference?

hello, our engineer has repaired the database again, pls re-add it via searching Brand：VirginMedia Model：360, any difference?

X1 mainly support audio and video devices, but does not currently support home products like air conditioner

hello, per the issue, pls provide your specific Airtel STB to us, then we can check the databse for you. About the Hitachi Window AC, X1 mainly support audio and video devices, but does not currently support home products like air conditioner