Sorry for the inconvenience, can you tell us the email number of your login to the app and whether you are using an Android phone or an Apple phone, so that we can help you solve the problem. You can send it to our email address Service@sofabaton.com.

Sorry for the inconvenience. According to your feedback, we suspect that the shield is sleeping. When the activity starts, all devices are powered on, but Nvidia shield does not have a power key, so there will be no action. The command wake-up device is required for normal operation. You can try the following operations. On the activity page, edit -- startup settings, add a command, and add a shield command, such as medu (or other wake-up commands), to wake up the shield

Sorry for the inconvenience 1. Only by pressing the return command in the upper right corner will the screen pop out of the activity page. Other keys will not affect the screen. 2. If the firmware or app synchronization settings are updated, this may affect the X1 page. Later versions of our firmware will keep the updated firmware in its original location. For the time being, please close the remote control to the hub and manually sync -- set -- sync to avoid page changes due to automatic synchronization

Can you provide us with a usage video? So that we can confirm the problem. Once confirmed, we will help you solve it as soon as possible. You can send a video of the problem to our email，Service@sofabaton.com.

The Hisense 55H9F detects that it is normal, and many new keys have been added. You can add them again to get the latest data 1. Device does not support obtaining command lists from other devices and selecting them. You can create different devices as an activity, and then assign or collect the required commands. 2. There is YSP - 1000 in the code base. Have you not directly downloaded it for use? If there is any problem, please tell us directly, and we will find a way to repair it. 3. The code base supports the repair function. For example, the mute command does not work. You can select filter instructions from cloud data by repairing Edit --- add/repair keys --- mute repair You can test the mute command of the same brand and select the one that works.

Thank you for your suggestions, and we will give feedback to the developers. After evaluating the feasibility, relevant personnel will consider whether to add it in the subsequent upgrade.

Sorry for the inconvenience, After the link account, the list of activities should be displayed synchronously. However, Google's support is still being debugged, and the problem of page information display is being solved. If the original account has created activities, you can try turn on+activity name to see if it can be enabled.

The infrared control can learn the functions of the original remote control through IR. You can send the brand and model of the device to our mailbox to better help you solve the problem，Service@sofabaton.com.

Sorry for the inconvenience, Do you use the original cable? If yes, you can try other USB b to USB c cables to charge the Hub. The charging head uses 5V/2A. If the Hub is still not powered, you can provide the Amazon order number and problem video for us to see. Once we confirm the problem, we will help you solve it as soon as possible，Service@sofabaton.com.

Thank you for your suggestions, and we will give feedback to the developers. After evaluating the feasibility, relevant personnel will consider whether to add it in the subsequent upgrade;