Sorry for the inconvenience Can you send us a video that can't be paired so that we can confirm the problem and solve it for you as soon as possible，And would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can send a message to the email address mentioned in this article.

Are you asking what features have been added to the new app? The app supports cloud API control activity, as you can see in the me -- api

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Microsoft Model：Xbox one.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300.Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.You can send information to our email address,Service@sofabaton.com.

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Sorry for the inconvenience, It is because the buzzer suddenly sounds. Pressing any key of the remote control at this time can make the buzzer quiet. Has the key of HUB been pressed before the sound, and has the remote control look-up key been clicked in the middle of APP?I seem to have received your email and replied to you in the email. Please check it.

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300.You can send information to our email address,Service@sofabaton.com.

Sorry for the inconvenience It is not sure whether your device is infrared controlled. The learning function only supports infrared control. If your device is FR or Bluetooth, you cannot learn successfully. If your device supports Bluetooth control, please try to add it in Bluetooth mode. Select other as the brand, download the code library, find the options related to adding Bluetooth in the device settings, find sofabaton, and complete the pairing.

Sorry, this is a new device, which is not included in the code library temporarily. You can try to use a standard Bluetooth keyboard to see if it is more effective Please add a device through Bluetooth, select other as the brand, and add a standard Bluetooth keyboard to see if the setting keys work.

0% of the problems may be caused by an interruption in the firmware update process and a failure to upgrade. Please try scheme repair: 1. Pair the remote control for hub again. App opens me--X1 settings--pair with a new X1-Remote. As prompted by app, press and hold the top two keys of X1-Remote to watch for control pairing (if unpair, you need to release the repetition until the screen shows pairing) 2. me--X1 settings--firmware update for X1-Remote, see if upgrade can be completed.