hello, the device is in our code librray, pls try to add it via searching Brand: LG Model: UK6090PUA, then you can use reassign function to assign the key you like to the physical key of the x1, click edit ---assign the key for x1 remote

Sorry for the inconvenience, we need to check the picture you offered to confirm the problem was caused by the network or the hub has been connected the network but app can not find it, Then we can help you solve it asap. And temporarily our product only supports update the firmwrae via the app , does not support update it via PC, tks for your understanding

Sorry to bother you, just would like to follow up whether the nvidia disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the nvidia disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the apple tv disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the Nvidia disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the apple tv disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

Sorry to bother you, just would like to follow up whether the apple tv disconnection issue has been solved after the firmware update of the hub(v11)? If you updated the firmware of the hub, still no help, pls kindly send a email ( includes your amazon order number and the country you are located )to sofabaton@outlook.com, then we can follow up the case easier for you, tks

sorry, our engineers team has reapired the database again, pls re-add it via searching Brand: Arris Model: DCX960 and check if it could work better this time, tks

will let our tech dpeartment check the database for you, will get back to you soon, tks