Sorry for the inconvenience 1. Please confirm whether the connection between the HUB and the router is wrong. Try to place the HUB close to the router. When downloading the code library, the mobile phone sends it to the HUB through the router. If the network fluctuation will cause the card owner, 2. After the card owner, re plug and unplug the power supply of HUB, then re open the APP, re add, and delete the device that was not successfully added.

Could you provide your email account for app login? It is recommended not to use a third party to login. Our engineers will check for you.You can contact us via email,Service@sofabaton.com,tks.

Dear customer There is no difference between the two code bases, but the size is different. One is 85 inches and the other is 65 inches. The Sony XR-85X90K has been repaired,Pls try to re-add it via searching Brand: Sony Model:XR-85X90K.

Sorry for the inconvenience Can you tell us the email account of your Android login app, so that we can help you solve the problem, and you can send it to our email，service@sofabaton.com.

Sorry for the inconvenience 1. If you download the code and there are power, power on&power off at the same time, you can first try whether the three commands can work. If they can work, it is recommended to give priority to power on and power off. It is easier to repair the impact of device status errors. 2. If there is only one power toggle, you generally need to modify the device status to make it consistent with the activity. For example, press the off key to close all activities. If any device is not closed, switch to the device mode to manually close it. After the status is consistent, re enable the activity to work normally.

Sorry for the inconvenience. After testing, because of the particularity of the equipment, we cannot fix this problem temporarily. Our engineers are discussing how to solve this problem in the future. Thank you for your patience. If you have other problems, you can contact us via email,Service@sofabaton.com.

Sorry for the inconvenience, can you send your Amazon order number or Backer nubmer to our email so that we can better help you solve the problem，Service@sofabaton.com.

You can tell me the specific model of your device, and we can help you check whether there is a Disney+button in the code base of the device, and you can send the information to our mailbox，Service@sofabaton.com.

Sorry for the inconvenience, can you tell us the email number of your login to the app and whether you are using an Android phone or an Apple phone, so that we can help you solve the problem. You can send it to our email address Service@sofabaton.com.

Sorry for the inconvenience, can you tell us the email number of your login to the app and whether you are using an Android phone or an Apple phone, so that we can help you solve the problem. You can send it to our email address Service@sofabaton.com.