Sorry for the inconvenience Can you send us one video of the remote control problem? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible, and can you send us your Amazon order number and shipping address? We will provide proper after-sales service for you，You can send it to our email，Service@sofabaton.com

Sorry for the inconvenience, Your device has been added to our database,Pls try to re-add it via searching Brand：McIntosh Model： MX136 Brand：McIntosh Model： D100 Brand：McIntosh Model： MVP841.

Sorry for the inconvenience, Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：QN55Q80RA，Brand：samsung Model :QN50Q60TA.

Sorry for the inconvenience The code base has been repaired. Please add Brand: LG Model: 43UH652T again, choose the device, click edit -- assign key for the X1 remote, then assign the command Return, Exit to the physical key of the X1.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Samsung Model： QN65Q6FNA.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.You can send it to our email address,Service@sofabaton.com

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Sony Model： STR-DN1040-1.

Dear customer， Thanks for your reaching out. Our X1 does not support automatic connection with your smart home system, but we can support remote control of activity at present. If your system supports sending network source by custom, then this function can be configured, but it also needs to be set manually by yourself.Hope this will help,thanks.OωO

Dear Customer， Thanks for your good suggestion，we will make such change in future for new product，but now we are sorry to tell that for X1 is not available to make such change，thanks for your understanding.

Dear Customer， It is for Apple and Android together，sorry to keep you waiting，it will be ready to publish before mid of December，thanks for your understanding.