Sorry for the inconvenience Would it be convenient for you to provide us with a video? Is your mobile phone Android or Apple? Can you tell us about your email account for logging in to the app? So that we can confirm the problem and help you solve it as soon as possible. And would you pls provide your Amazon order number to us? Then we can track the case easier for you. Thank you in advance for your answer.You can send it to our email address，Service@sofabaton.com.

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Quasar Model：SQ5505U Check whether it can be used normally, looking forward to your feedback，For other questions, can you tell us your email address, and we will send you a picture description, or you can contact our email address, Service@sofabaton.com.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand: Amazon Model： Toshiba Fire TV.

Sorry for the inconvenience We suspect that the code signal length of the projector power command is insufficient. Please try the following Edit -- macro settings for turn on/off, click the power command, and add a 0.5s long press duration.

Thank you for your suggestion. Our engineers will test again and solve the problem as soon as possible.

Dear customer Sorry for the inconvenience, Can you provide us with a usage video so that we can confirm the problem and solve it as soon as possible?And would you pls provide your Amazon order number to us? Then we can track the case easier for you. You can send it to our email，Service@sofabaton.com.

Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Samsung Model：QN75AN850BFXZA.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand:Samsung Model :UN65NU6900，Brand：Yamaha Model： TSR-700，Brand：Samsung Model：BD-J7500，About Game - WiiU - WUP-101，Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface.