Please try to use command repeats to repair the command. In device mode, choose the device, click Edit------ Add/ repair keys----command repeats, change the value to 1 or 2.

Remote control is custom 2.4G and does not require direct communication with the router. Wi-Fi in HUB, Manufacturer : Espressif Inc. Hostname: espressif You can download an mdns search app, Android user can download "Service Browser", Apple user can download "Discovery-DNS-SD Browser"; If the phone and HUB are on the same LAN, open the app to search for a service "_x1hub._udp.", this is our HUB, tap it to see the IP address of the HUB (note that the MAC shown on the page is not the MAC of WIFI), you can confirm which is the HUB and check the MAC through the router management page;

Set a specific channel as a macro key, which is triggered by one key. The Favorites key is only displayed on the screen, and you need to click it with the scroll wheel. If it is assigned as an entity key, it can be controlled by entity keys 1. Create a device as an activity, which can be a single device or together with other devices 2. In Activity mode, edit the selected activity item, and click Edit ---- Assign keys for X1 Remote or Keys favorites (one is assigned to entity keys, and the other is only displayed on the screen) 3. According to the prompt, select Add Macro keys. If it is channel 1542, you can set a macro named 1542, including four commands: 1,5,4,2.If you have any questions, you can contact us by email,Service@sofabaton.com.

Set a specific channel as a macro key, which is triggered by one key. The Favorites key is only displayed on the screen, and you need to click it with the scroll wheel. If it is assigned as an entity key, it can be controlled by entity keys 1. Create a device as an activity, which can be a single device or together with other devices 2. In Activity mode, edit the selected activity item, and click Edit ---- Assign keys for X1 Remote or Keys favorites (one is assigned to entity keys, and the other is only displayed on the screen) 3. According to the prompt, select Add Macro keys. If it is channel 1542, you can set a macro named 1542, including four commands: 1,5,4,2.If you have any questions, you can contact us by email,Service@sofabaton.com.

When using Amazon Alexa, pls kindly pay more attention to below steps. 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty. If you want to control Alexa, you need create the device as an Activity, you can see more details of how to use third party voice smart speaker via the link directly( page 35) : https://www.sofabaton.com/X1%20user%20manual.pdf.If you have any questions, you can contact us by email,Service@sofabaton.com.

Please accept our sincere apology for the inconvenience we have brought for you.Would you please tell the Specific Model of your device? thanks :) such as:Brand:LG Model: 60UF7300. Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.If the database is not complete, we can update it for better use.We can even add your Specific Model to our database so that you can one-click to add.

Sorry for the inconvenience,Pls click the ok option in the page and check if the hub could be connected or not.Can you provide your email account for app login? It is recommended not to use a third party to login. Our engineers will check for you.You can contact us via email,Service@sofabaton.com.

Sorry for the inconvenience. The Pioneer VSX-LX503 has added mode related buttons,Pls try to re add it via searching Brand: Pioneer Model: VSX-LX503,Press again to assign.

hello, may I know the problem has been solved after firmware update of the HUb V11? if still no help , pls kindly send a email to Service@sofabaton.com, then we can follow the case easier for you.

Your device already exists in our database，Pls try to re-add it via searching Brand: SageTV Model：STP-HD300.