Does your remote control use the original remote control for charging? Please recharge the battery and see if it can be switched on. If it still fails, please provide us with a video so that we can confirm the problem. Once confirmed, we will help you solve it as soon as possible,And would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can contact us by email，Service@sofabaton.com.

Hi Dear : This is SofaBaton, very glad to help you.Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.You can send it to our email,Service@sofabaton.com

At the bottom of the login screen is the "No account? To register >" Click to create an account.

Sorry for the inconvenience Data backup and replication are not supported temporarily, and can only be set separately.

Dear Customer, Thanks for your attention to Sofabaton.We will try our best to do it better.

The X1s is in beta and is expected to be released in the near future.

Can you tell me the model of your TV? such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem,you can send it to my email，Service@sofabaton.com.

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand :Panasonic Model :TH-50PZ800. About ps4，I have a video, can you tell me your email, I will send it to you, or you can contact my email，Service@sofabaton.com.

I've sent you a video on creating macros that I hope will be helpful，How to Create Macro Function https://youtu.be/sohArzrBAMc

It is necessary to confirm whether there are other power control devices in the activity other than the projectors. Can other devices be shut down normally? 1) If there are other devices that can be shut down normally, the projector's shutdown command may be disturbed. Please try to adjust the command sequence of the activity shutdown sequence edit -- watch Fire TV edit -- shutdown settings, find the projector shutdown command, press and hold the icon on the left, move the command to the top, save and exit. This modification will turn off the projector first to avoid interference from other commands. 2) If only the projector in the activity needs to be shut down, the projector does not shut down, which may be because the hub does not receive instructions from alexa, or it may be caused by inaccurate speech recognition or unstable network. Please repeatedly shut down the activity. Generally, Google assistant will reply OK or similar confirmation instructions, and the control command is effective.