Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：LG Model：OLED55G16LA

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand:Zidoo Model :Z9X.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Denon Model：AVC-X6500H.

Thank you for your suggestion and we'll keep you informed. After assessing the feasibility, relevant personnel will consider improvements in subsequent R&D.

Sorry for the inconvenience Would it be convenient for you to provide us with a video? Is your mobile phone Android or Apple? Can you tell us about your email account for logging in to the app? So that we can confirm the problem and help you solve it as soon as possible. And would you pls provide your Amazon order number to us? Then we can track the case easier for you. Thank you in advance for your answer.You can send it to our email address，Service@sofabaton.com.

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Quasar Model：SQ5505U Check whether it can be used normally, looking forward to your feedback，For other questions, can you tell us your email address, and we will send you a picture description, or you can contact our email address, Service@sofabaton.com.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand: Amazon Model： Toshiba Fire TV.

Sorry for the inconvenience We suspect that the code signal length of the projector power command is insufficient. Please try the following Edit -- macro settings for turn on/off, click the power command, and add a 0.5s long press duration.

Thank you for your suggestion. Our engineers will test again and solve the problem as soon as possible.