Hi Dear:
Very glad to help you.
I am so sorry to hear that you can't connect with your FireTV.
May I know the Model of your FireStick? I want to test it.
The following is a specific video operation, hopes it can help you. The video shows steps 1 and 3
1. https://www.youtube.com/watch?v=e0cjH5Qz6QY
2. https://www.youtube.com/watch?v=jEE3Ctj4BNQ (02:23)
The Detailed Steps Below:
1. Unbind U1 & FireTV
(Please note that you must first unpair the SofaBaton that was already on setting)
2. Close your FireTV (Unplug FireTV and restart), close theAPP
3. Remove the device & add it again.
You can wait a few minutes to search for it.
Please accept our sincere apology for the inconvenience we have brought for you. If you still can't use it, please free to tell me, I will give you a replacement or other detailed solution.
Warmest and Best Wishes,Service@sofabaton.com。