Your device has been added to our database.Pls try to re-add it via searching Brand：VirginMedia Model: 360.

Dear Sofabaton customers， Thanks for your attention to Sofabaton. There is something misunderstanding on my side，I do apologize，now all the firmware and hub are under test stage. As far as I know，it will be updated successfully before mid of December at latest or at fast at the end of November，the screen-shooting I attached is from our test engineer's phone. They have updated to the latest update one for testing each and find any bugs or not. I will keep you posted while ready to publish，thanks for your understanding.

Dear Customer, Thanks for your reaching out. There is something misunderstanding on my side，I do apologize，now all the firmware and hub are under test stage. As far as I know，it will be updated successfully before mid of December at latest or at fast at the end of November，the screen-shooting I attached is from our test engineer's phone. They have updated to the latest update one for testing each and find any bugs or not. I will keep you posted while ready to publish，thanks for your understanding.

Dear Customer, Thanks for your reaching out. There is something misunderstanding on my side，I do apologize，now all the firmware and hub are under test stage. As far as I know，it will be updated successfully before mid of December at latest or at fast at the end of November，the screen-shooting I attached is from our test engineer's phone. They have updated to the latest update one for testing each and find any bugs or not. I will keep you posted while ready to publish，thanks for your understanding.OωO

Your device has been added to our database.Pls try to re-add it via searching Brand：Harman Model： Kardon AVR-1600.

Sorry for the inconvenience The macro key can control multiple devices. In reality, one key is directly accessible, but the macro only supports infrared devices and does not support Bluetooth devices. The key assignment changes the device to achieve different inputs.

Thank you for your suggestions. I will feed back to our engineers. API functions are already available. You can download the latest application in the APP Store to use it.

Please plug the hub into the power supply before the remote control can synchronize with the hub. If it still doesn't work, let the hub complete the setup of the new hub, and then restart pairing in me -- x1 settings pair with a new X1 Remote. If it still doesn't work, you can send the failure video and your Amazon account to our mailbox，SofaBaton@outlook.com.

Pls exit(kill) the app at first, and then open the app, when you are updating the firmware of the remote, pls wake up the remote and brighten its screen Then check if it could update successfully or not. FYI, When upgrading, please put the hub and the remote together to avoid too far to upgrade. too slow to fail.

Thank you for your sharing, and we will continue to optimize our equipment,tks.