Sorry for the inconvenience Can you tell us the brand and model of your equipment? We can check the code base, and you can send it to our email，Service@sofabaton.com.

X1 does not automatically send commands. We suspect this is due to the automatic sleep set by Apple TV. About X1, you are not sure whether you use Bluetooth or infrared control mode. If you suspect that it is caused by X1, you can also add another control mode (device add page, click icon, select Bluetooth or infrared).

Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.You can send it to our mailbox，Service@sofabaton.com.

Your device has been added to our database.Pls try to re-add it via searchingBrand：Epson Model： PowerLite Home Cinema 5040UB.

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Brand :Arris Model : DCX960， Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support.

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Reavon Model： UBR-X110， Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support.

Sorry, activity does not support automatic shutdown, which may cause more device status confusion. For your question, we suggest you set a macro in activity and add a power on command that automatically turns off all devices. In this way, after the device is automatically turned off, you can turn them on with one click of the macro.

This is SofaBaton, very glad to help you. Since the Roku Stick is wirelessly controlled, our U1 does not support it, but the U1 supports most infrared and Bluetooth devices. I took a video for you, hope it can help you better know U1. https://www.youtube.com/watch?v=CyWMCY9Gc1Q 1) 02:45-05:15 How to Add IR Devices-Easiest Way (No original remote needed) (Start 02:45-04:25) Example1: How to add Roku Devices (Start 02:45-04:25) (Start 04:33-05:15) Example2:How to add Samsung Devices 2) 05:36-06:57 How to add Bluetooth Devices---Example1: How to add Firestick We launch a new remote control that supports Roku Stick. I hope you can understand that U1 may not perfect. We need to put more effects on some functions, such as reassign 、add Bluetooth devices. In order to achieve a balance between quality and function. U1 supports infrared & Bluetooth devices ( Add up to 15 devices ). X1 support PS4、PS5、IR Signal Boost、point anywhere remote、both connect 2 Bluetooth at once Now X1 has been released, if you are interested, you can click the link to learn about it https://www.amazon.com/s?k=universal+remote+control&ref=nb_sb_noss&field-asin=B09SKWPJQB Have a nice day :)

Dear Customer， Thank you for your high praise of Sofabaton.it is quite obvious that there is still so much to be improved for us，we will follow your guy's step and hear more honest speaking on weakness to do it better and we are confident that we will surpass Logitech harmony one day.Thanks for your support!

Dear Customer, Yes,it will launch the new X1S soon,thanks for your attention.