Sorry for the inconvenience Can you tell us the email account of your Android login app, so that we can help you solve the problem, and you can send it to our email，service@sofabaton.com.

Sorry for the inconvenience 1. If you download the code and there are power, power on&power off at the same time, you can first try whether the three commands can work. If they can work, it is recommended to give priority to power on and power off. It is easier to repair the impact of device status errors. 2. If there is only one power toggle, you generally need to modify the device status to make it consistent with the activity. For example, press the off key to close all activities. If any device is not closed, switch to the device mode to manually close it. After the status is consistent, re enable the activity to work normally.

Sorry for the inconvenience. After testing, because of the particularity of the equipment, we cannot fix this problem temporarily. Our engineers are discussing how to solve this problem in the future. Thank you for your patience. If you have other problems, you can contact us via email,Service@sofabaton.com.

Sorry for the inconvenience, can you send your Amazon order number or Backer nubmer to our email so that we can better help you solve the problem，Service@sofabaton.com.

You can tell me the specific model of your device, and we can help you check whether there is a Disney+button in the code base of the device, and you can send the information to our mailbox，Service@sofabaton.com.

Sorry for the inconvenience, can you tell us the email number of your login to the app and whether you are using an Android phone or an Apple phone, so that we can help you solve the problem. You can send it to our email address Service@sofabaton.com.

Sorry for the inconvenience, can you tell us the email number of your login to the app and whether you are using an Android phone or an Apple phone, so that we can help you solve the problem. You can send it to our email address Service@sofabaton.com.

Sorry for the inconvenience. According to your feedback, we suspect that the shield is sleeping. When the activity starts, all devices are powered on, but Nvidia shield does not have a power key, so there will be no action. The command wake-up device is required for normal operation. You can try the following operations. On the activity page, edit -- startup settings, add a command, and add a shield command, such as medu (or other wake-up commands), to wake up the shield

Sorry for the inconvenience 1. Only by pressing the return command in the upper right corner will the screen pop out of the activity page. Other keys will not affect the screen. 2. If the firmware or app synchronization settings are updated, this may affect the X1 page. Later versions of our firmware will keep the updated firmware in its original location. For the time being, please close the remote control to the hub and manually sync -- set -- sync to avoid page changes due to automatic synchronization

Can you provide us with a usage video? So that we can confirm the problem. Once confirmed, we will help you solve it as soon as possible. You can send a video of the problem to our email，Service@sofabaton.com.