Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Microsoft Model：Xbox one s.

Sorry for the inconvenience, Can you provide us with a usage video so that we can help you solve the problem?And would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can send it to our mailbox，service@sofabaton.com.

Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.

Thank you for your feedback and suggestions. 1. For IR blaster, the effective distance is 3-4m, and the direction is required to point to the equipment. The infrared emission distance of the Hub itself is about 10m. Therefore, if there is no shelter between the hub and the device, we suggest using the hub directly 2. For activity keys assigning, we have plans to modify the allocation method, which can be customized 3. It is temporarily unable to support the global coverage of keys

Thank you for your feedback. The macro key of U1 can only select commands that have been assigned to the remote control. In fact, the list of reassign calls is cloud data, not all of which are downloaded locally (only the keys assigned to the remote control are downloaded). The macro must use the command that has been downloaded to U1. If you want to use additional commands, you need to reset the command to the remote control, save and exit, and then set macro after the settings take effect Anyway, we appreciate your feedback. Although U1 cannot be modified, we will consider your suggestions when upgrading U2.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Samsung Model：QN75QN90B.

Sorry for the inconvenience 1. Please confirm whether the connection between the HUB and the router is wrong. Try to place the HUB close to the router. When downloading the code library, the mobile phone sends it to the HUB through the router. If the network fluctuation will cause the card owner, 2. After the card owner, re plug and unplug the power supply of HUB, then re open the APP, re add, and delete the device that was not successfully added.

Could you provide your email account for app login? It is recommended not to use a third party to login. Our engineers will check for you.You can contact us via email,Service@sofabaton.com,tks.

Dear customer There is no difference between the two code bases, but the size is different. One is 85 inches and the other is 65 inches. The Sony XR-85X90K has been repaired,Pls try to re-add it via searching Brand: Sony Model:XR-85X90K.