Sorry, this is a new device, which is not included in the code library temporarily. You can try to use a standard Bluetooth keyboard to see if it is more effective Please add a device through Bluetooth, select other as the brand, and add a standard Bluetooth keyboard to see if the setting keys work.

0% of the problems may be caused by an interruption in the firmware update process and a failure to upgrade. Please try scheme repair: 1. Pair the remote control for hub again. App opens me--X1 settings--pair with a new X1-Remote. As prompted by app, press and hold the top two keys of X1-Remote to watch for control pairing (if unpair, you need to release the repetition until the screen shows pairing) 2. me--X1 settings--firmware update for X1-Remote, see if upgrade can be completed.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Denon Model：HEOS AVR

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：LG Model：OLED55G16LA

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand:Zidoo Model :Z9X.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Denon Model：AVC-X6500H.

Thank you for your suggestion and we'll keep you informed. After assessing the feasibility, relevant personnel will consider improvements in subsequent R&D.

Sorry for the inconvenience Would it be convenient for you to provide us with a video? Is your mobile phone Android or Apple? Can you tell us about your email account for logging in to the app? So that we can confirm the problem and help you solve it as soon as possible. And would you pls provide your Amazon order number to us? Then we can track the case easier for you. Thank you in advance for your answer.You can send it to our email address，Service@sofabaton.com.

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Quasar Model：SQ5505U Check whether it can be used normally, looking forward to your feedback，For other questions, can you tell us your email address, and we will send you a picture description, or you can contact our email address, Service@sofabaton.com.