Dear Customer, Thanks for your great advice.There is still so much to be improved for Sofabaton.We will keep you updated while we have such change.But we are sorry to tell that our remote can not work on PC now，but our data are all stored in Hub，there is no users data on the phone，and now our Hub has to connect to the local WiFi and then it works better.Thanks for your understanding.OωO

Hi Dear : This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.service@sofabaton.com

Hi Dear : This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300，We'll try to fix it，Service@sofabaton.com.

Sorry for the inconvenience，Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Did your hub upgrade to V11? Can't I turn it on?pls provide your amaozn order number and problem video to us, then we will help you solve it properly, tks,Service@sofabaton.com

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：LG Model： PF1000U-1，Brand：Samsung Model：HW-F750.If you need a Bluetooth connection, you can click directly on the Bluetooth icon connection. I sent you a video about the macro keys. I hope it helps you,How to Create Macro Function https://youtu.be/sohArzrBAMc

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Vizio Model： P502ui-B1.

Check that the new activity includes all the devices you need to open. You can also check the receiver soundbar's power settings separately, using edit-- Power Settings in device mode, to make sure you have always on selected unless theoff keys is pressed. Depending on your choice, the system will decide whether to turn off devices that are not in the new activity when switching between activities.

Does your remote control use the original remote control for charging? Please recharge the battery and see if it can be switched on. If it still fails, please provide us with a video so that we can confirm the problem. Once confirmed, we will help you solve it as soon as possible,And would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can contact us by email，Service@sofabaton.com.

Hi Dear : This is SofaBaton, very glad to help you.Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.You can send it to our email,Service@sofabaton.com