Sorry for the inconvenience,At present, the hub version has been upgraded to V13. This problem has been solved. Please try upgrading to see if it can be used normally.

Your device has been added to our database,Pls try to re-add it via searching Brand：Yamaha Model：RX-V363.

Sorry for the inconvenience, Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you. You can contact us by email,Service@sofabaton.com.

Per the issue, if only one key does not work, it is recommended that you try to learn to repair it manually or through cloud data Steps as below: Edit---Add/repair key---play key repair If any problem, no hesitate to contact us.

Sorry for the inconvenience,And would you pls provide your Amazon order number to us? Then we can track the case easier for You can contact us by email,Service@sofabaton.com.

Hi Dear，I have sent it to your email, please check it.

Hi Dear，The latest firmware version of the hub is V13. The latest version of the remote controller online is V9. Some new remote controllers are V10. We will push the upgrade in the near future. The WiFi firmware version is 0.0.0.

Sorry for the inconvenience Please try to click the Roku icon on the app home page and try to add with infrared to see if it can be used.

Sorry,Pls try to add them via searching Brand: DIRECTV Model: xxxxxxx at first.

Sorry, X1 does not support PS3, but can support PS4 and PS5.