It is necessary to confirm whether there are other power control devices in the activity other than the projectors. Can other devices be shut down normally? 1) If there are other devices that can be shut down normally, the projector's shutdown command may be disturbed. Please try to adjust the command sequence of the activity shutdown sequence edit -- watch Fire TV edit -- shutdown settings, find the projector shutdown command, press and hold the icon on the left, move the command to the top, save and exit. This modification will turn off the projector first to avoid interference from other commands. 2) If only the projector in the activity needs to be shut down, the projector does not shut down, which may be because the hub does not receive instructions from alexa, or it may be caused by inaccurate speech recognition or unstable network. Please repeatedly shut down the activity. Generally, Google assistant will reply OK or similar confirmation instructions, and the control command is effective.

Sorry for the inconvenience, it is not possible to use it together because the ports are designed differently.

Can you tell me your Amazon order number and receipt address? Please reconnect to see if you can synchronize the remote control with the hub in the me-x1 settings - pair a new hub with X1, If not, you can send Amazon order numbers and unpaired videos to us，Service@sofabaton.com.

Set a specific channel as a macro key, which is triggered by one key. The Favorites key is only displayed on the screen, and you need to click it with the scroll wheel. If it is assigned as an entity key, it can be controlled by entity keys 1. Create a device as an activity, which can be a single device or together with other devices 2. In Activity mode, edit the selected activity item, and click Edit ---- Assign keys for X1 Remote or Keys favorites (one is assigned to entity keys, and the other is only displayed on the screen) 3. According to the prompt, select Add Macro keys. If it is channel 1542, you can set a macro named 1542, including four commands: 1,5,4,2. Thanks for your suggestion, we will follow the developer for feedback. Once feasibility has been assessed by the personnel involved, consideration is given to whether to add at the time of a subsequent upgrade.

uggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Marantz Model： Cinema 50 .Brand：LG Model： 65QNED90PUA.About LG 65QNED996QB,Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,Per the PS5 , suggest kindly try to add it via Bluetooth mode, Below is the step, pls check: First, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Denon Model： AVR-1910-1 .Brand：Arris Model：MP2150.

Hi Dear: Very glad to help you. I am so sorry to hear that you can't connect with your FireTV. May I know the Model of your FireStick? I want to test it. The following is a specific video operation, hopes it can help you. The video shows steps 1 and 3 1. https://www.youtube.com/watch?v=e0cjH5Qz6QY 2. https://www.youtube.com/watch?v=jEE3Ctj4BNQ (02:23) The Detailed Steps Below: 1. Unbind U1 & FireTV （Please note that you must first unpair the SofaBaton that was already on setting） 2. Close your FireTV (Unplug FireTV and restart), close theAPP 3. Remove the device & add it again. You can wait a few minutes to search for it. Please accept our sincere apology for the inconvenience we have brought for you. If you still can't use it, please free to tell me, I will give you a replacement or other detailed solution. Warmest and Best Wishes,Service@sofabaton.com。

Sorry, the port is custom designed and may not be supported by third-party devices.

Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Hisense Model： 75U8G. Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support.