The remote not update, still the V9.

Sorry for the inconvenience 1. The XBOX device status needs to be consistent with the activity record status. X1 determines whether to send the power on command repeatedly when opening a new activity by recording the status of each device in the activity. If you turn on the XBOX or TV in device mode, the device in the X1 record is still turned off. If you turn on the activity, you will send the power on command again, which may cause the XBOX or TV to be turned off. We generally recommend that users switch devices in activity mode. If you need to use a device separately, we recommend that you set up a new activity and only add a TV or Xbox device. In this way, you can open/close the activity, and the status change will be recorded. When switching to other activities, there will be no confusion 2. In addition, if the CEC function of the TV is enabled, it may also be closed or enabled due to the association of other devices when switching activities. It is recommended to disable the CEC.

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Hisense Model： 65E7HQ.

About your device:, I feel so sorry to tell you that our technical staff did not find the codes in the database library. Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not. 1. Bluetooth Mode 2. IR Learning Mode Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted:*For IR DEVICES, Keep U1 Line-Of-sight with your original remote.

Sorry for the inconvenience Our engineer checks that the keys are OK, what keys are missing from you? Can you tell us the name of the missing key? We will try to repair it and you can send it to our mailbox Service@sofabaton.com

Sorry for the inconvenience Can you give us a video? So that we can confirm the problem and it will be solved as soon as possible, you can send it to our mailbox Service@sofabaton.com, And would you pls provide your Amazon order number to us? Then we can track the case easier for you.

Sorry for the inconvenience Regarding your device code base has been repaired, please delete the device and add it again to see if it works properly, Brand:Yamaha Model:RX-V385-1

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Polaroid Model：FLM-3701 .

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searchingBrand：Sky Model： Q.

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Dish Network Model： Hopper 3-1.