Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Could you provide some video for our checking，then we understand the problem happened during your connection，then we can check how to help on this issue，thanks.

Dear Customer， Thanks for your reaching out. This is quite good feedback for us，but could you provide some video for our further studying，then we can understand how to help，also any possible to provide me the exact device tpye for checking，thanks.

Dear Customer， Thanks for your reaching out. For the remote due to something unsuccessful fix during upgrade last week，then we will upgrade it to be v11 on X1S ，sorry to keep you waiting.But for the Bluetooth connect issue ，could you provide me the exact deive type for checking，then we can give you the feedback on how to do next，thanks.

Dear Customer， Sorry to tell that the X1 remote due to upgrade not so successful last week，then we now keep it to be V9 and it will update on X1S next month for the sample to retest，if it is okay，then it will go ahead to upgrade for next new type，thanks for your understanding.