Sorry for the inconvenience Can you provide us with specific models? We can check the code base, and you can send it to our mailbox, Service@sofabaton.com.

Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry for the inconvenience Can you send us one video of the remote control problem? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible, and can you send us your Amazon order number and shipping address? We will provide proper after-sales service for you，You can send it to our email，Service@sofabaton.com

Sorry for the inconvenience, Your device has been added to our database,Pls try to re-add it via searching Brand：McIntosh Model： MX136 Brand：McIntosh Model： D100 Brand：McIntosh Model： MVP841.

Sorry for the inconvenience, Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：QN55Q80RA，Brand：samsung Model :QN50Q60TA.

Sorry for the inconvenience The code base has been repaired. Please add Brand: LG Model: 43UH652T again, choose the device, click edit -- assign key for the X1 remote, then assign the command Return, Exit to the physical key of the X1.

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Samsung Model： QN65Q6FNA.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.You can send it to our email address,Service@sofabaton.com

Sorry for the inconvenience. Your device has been added to our database.Pls try to re-add it via searching Brand：Sony Model： STR-DN1040-1.

Dear customer， Thanks for your reaching out. Our X1 does not support automatic connection with your smart home system, but we can support remote control of activity at present. If your system supports sending network source by custom, then this function can be configured, but it also needs to be set manually by yourself.Hope this will help,thanks.OωO