Dear Customer， Thanks for your reaching out. Could you send me some video for checking，then I can check with my technician on how to help，thanks.

Dear Customer， Good news，we have refixed the database，please try again.If still have some issue，please let me know in time，thanks.

Dear Customer， Thanks for your reaching out. Could you provide some video for checking on such issue for our better understanding on how to help，thanks. Also，the exact device type is Arris DCX960 or something else，thanks to confirm.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.

Dear Customer， Thanks for your reaching out. Sorry to keep you still waiting，due to something unsuccessfully upgrade during retest on V11 under X1 last week，so we will reupgrade it from X1S next month，sorry to bother you.