Per the issue, if only one key does not work, it is recommended that you try to learn to repair it manually or through cloud data Steps as below: Edit---Add/repair key---play key repair If any problem, no hesitate to contact us.

Sorry for the inconvenience,And would you pls provide your Amazon order number to us? Then we can track the case easier for You can contact us by email,Service@sofabaton.com.

Hi Dear，I have sent it to your email, please check it.

Hi Dear，The latest firmware version of the hub is V13. The latest version of the remote controller online is V9. Some new remote controllers are V10. We will push the upgrade in the near future. The WiFi firmware version is 0.0.0.

Sorry for the inconvenience Please try to click the Roku icon on the app home page and try to add with infrared to see if it can be used.

Sorry,Pls try to add them via searching Brand: DIRECTV Model: xxxxxxx at first.

Sorry, X1 does not support PS3, but can support PS4 and PS5.

Sorry for the inconvenience Google only supports the Activity switch, not the device. After connecting the Sofabaton account to Google, you cannot view the scene, but you can use the Activity switch.

Sorry for the inconvenience Our database does not contain these buttons. You can try to learn the buttons of the original remote control.

Sorry for the inconvenience Can you tell us which keys are wrong? We will try to repair the code base.