Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Vizio Model： P502ui-B1.

Check that the new activity includes all the devices you need to open. You can also check the receiver soundbar's power settings separately, using edit-- Power Settings in device mode, to make sure you have always on selected unless theoff keys is pressed. Depending on your choice, the system will decide whether to turn off devices that are not in the new activity when switching between activities.

Does your remote control use the original remote control for charging? Please recharge the battery and see if it can be switched on. If it still fails, please provide us with a video so that we can confirm the problem. Once confirmed, we will help you solve it as soon as possible,And would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can contact us by email，Service@sofabaton.com.

Hi Dear : This is SofaBaton, very glad to help you.Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.You can send it to our email,Service@sofabaton.com

At the bottom of the login screen is the "No account? To register >" Click to create an account.

Sorry for the inconvenience Data backup and replication are not supported temporarily, and can only be set separately.

Dear Customer, Thanks for your attention to Sofabaton.We will try our best to do it better.

The X1s is in beta and is expected to be released in the near future.

Can you tell me the model of your TV? such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem,you can send it to my email，Service@sofabaton.com.

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand :Panasonic Model :TH-50PZ800. About ps4，I have a video, can you tell me your email, I will send it to you, or you can contact my email，Service@sofabaton.com.