About your device:, I feel so sorry to tell you that our technical staff did not find the codes in the database library. Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not. 1. Bluetooth Mode 2. IR Learning Mode Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote.

If your Netflix application location is fixed, you can set a macro command to calculate the steps to reach the specified location, such as Home, Down, Down, Right, OK.

If the learning fails, please try to go back to the previous step, re-enter the learning page, and then press the command to learn. If it cannot be recognized by pressing several times, please try to release it after pressing once to see if it can be recognized. Some original remote control long press commands will continuously send signals, resulting in signals that are too long to be recognized. You can only press once to try

Hi Dear : This is SofaBaton, very glad to help you.Your device has been added to our database,Pls try to re-add it via searching Brand：Spectrum Model： 210-H，Brand：Samsung Model：UN65MU650D，About Sonos S2，Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,About Apple TV，Please directly click the icon on the app to add a device to see if it can be used.I send you a video about activity, hoping it can help you，https://www.youtube.com/watch?v=TFUja-P0TAM

Dear Customer, Thanks for your great advice.There is still so much to be improved for Sofabaton.We will keep you updated while we have such change.But we are sorry to tell that our remote can not work on PC now，but our data are all stored in Hub，there is no users data on the phone，and now our Hub has to connect to the local WiFi and then it works better.Thanks for your understanding.OωO

Hi Dear : This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add.service@sofabaton.com

Hi Dear : This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300，We'll try to fix it，Service@sofabaton.com.

Sorry for the inconvenience，Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Did your hub upgrade to V11? Can't I turn it on?pls provide your amaozn order number and problem video to us, then we will help you solve it properly, tks,Service@sofabaton.com

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：LG Model： PF1000U-1，Brand：Samsung Model：HW-F750.If you need a Bluetooth connection, you can click directly on the Bluetooth icon connection. I sent you a video about the macro keys. I hope it helps you,How to Create Macro Function https://youtu.be/sohArzrBAMc