You can try to add a delay to the TV's power-on sequence, because X1 will record the TV status, and the power command will only be executed when the device is turned off. Add a delay method: In device mode, TV edit -- macro settings for turn on/off -- add a delay

Your device has been re-added to the database. Please delete the device and re-add it to see if it can be used normally. Use key assignment to assign the required commands to X1，Brand：Onkyo Model：HT-R398.

Your device has been added to our database,Pls try to re-add it via searching Brand：VirginMedia Model： 360.

Thank you for your friendly reply. If you have any questions in use, please feel free to contact us, Service@sofabaton.com

Suggest kindly try to use manual learning mode to check if could make your device work well or not. Manual learning mode, 1. Enter the information for your device. 2. Enter the name of the key you want to learn 3. Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry, is the hub version V13? When the remote control does not respond, pay attention to whether the green light of the hub will flash. Click to find the remote control in the APP to see whether the remote control will ring?

It is recommended to update or synchronize within 2 meters to avoid too slow or data loss. Please open APP to try to synchronize again.

Hi Dear.Thank you for your suggestion. We will feed back to the R&D personnel to evaluate the feasibility and consider whether to add it in the next update.

We can't add it now. Thank you for your suggestion. We will feed back to the R&D personnel to evaluate the feasibility and consider whether to add it in the next update.

Dear Johnny, Thanks for your feedback. Please could you let me know which phone type do you used?Also which kind of devices do you mentioned?Then we can check it in our database,thanks.