Dear Customer， Thanks for your reaching out. Could you provide some video for our checking，then we understand the problem happened during your connection，then we can check how to help on this issue，thanks.

Dear Customer， Thanks for your reaching out. This is quite good feedback for us，but could you provide some video for our further studying，then we can understand how to help，also any possible to provide me the exact device tpye for checking，thanks.

Dear Customer， Thanks for your reaching out. For the remote due to something unsuccessful fix during upgrade last week，then we will upgrade it to be v11 on X1S ，sorry to keep you waiting.But for the Bluetooth connect issue ，could you provide me the exact deive type for checking，then we can give you the feedback on how to do next，thanks.

Dear Customer， Sorry to tell that the X1 remote due to upgrade not so successful last week，then we now keep it to be V9 and it will update on X1S next month for the sample to retest，if it is okay，then it will go ahead to upgrade for next new type，thanks for your understanding.

The remote not update, still the V9.

Sorry for the inconvenience 1. The XBOX device status needs to be consistent with the activity record status. X1 determines whether to send the power on command repeatedly when opening a new activity by recording the status of each device in the activity. If you turn on the XBOX or TV in device mode, the device in the X1 record is still turned off. If you turn on the activity, you will send the power on command again, which may cause the XBOX or TV to be turned off. We generally recommend that users switch devices in activity mode. If you need to use a device separately, we recommend that you set up a new activity and only add a TV or Xbox device. In this way, you can open/close the activity, and the status change will be recorded. When switching to other activities, there will be no confusion 2. In addition, if the CEC function of the TV is enabled, it may also be closed or enabled due to the association of other devices when switching activities. It is recommended to disable the CEC.

Hi Dear : This is SofaBaton, very glad to help you. Your device has been added to our database,Pls try to re-add it via searching Brand：Hisense Model： 65E7HQ.

About your device:, I feel so sorry to tell you that our technical staff did not find the codes in the database library. Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not. 1. Bluetooth Mode 2. IR Learning Mode Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted:*For IR DEVICES, Keep U1 Line-Of-sight with your original remote.

Sorry for the inconvenience Our engineer checks that the keys are OK, what keys are missing from you? Can you tell us the name of the missing key? We will try to repair it and you can send it to our mailbox Service@sofabaton.com

Sorry for the inconvenience Can you give us a video? So that we can confirm the problem and it will be solved as soon as possible, you can send it to our mailbox Service@sofabaton.com, And would you pls provide your Amazon order number to us? Then we can track the case easier for you.