Dear Customer， Thanks for your reaching out. Please can you send us some image or video for checking what problem is on the remote，then we can advise how to help，thanks. Or you mean the button of remote always stuck while connect to the Hub？Thanks to confirm me back by return.

You can create a macro key to achieve one key direct access. I sent you a video, hoping it can help you How to Create Macro Function https://youtu.be/sohArzrBAMc

Thank you for your suggestion. We will feed it back to our R&D department to assess the feasibility and consider whether it will be added in the next upgrade.

Hi Dear,Sorry,U1 cannot set long keys, so sleep function can be assigned to other keys.

Hi Dear,You need to find the sofabaton app in the settings and turn on the local network.

Sorry for the inconvenience Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you,you can contact us by email,Service@sofabaton.com

Hi dear,Per the PS5 , suggest kindly try to add it via Bluetooth mode, Below is the step, pls check: First, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

Sorry, X1 can only add two IR Blasters at most. If the hub is in the cabinet and the device is outside, it is recommended that the terminal of the infrared extension cable be directly facing the infrared sensor of the device. IR blaster has requirements for direction, so the terminal should be directly facing the infrared sensor of the device.

Could you tell us the specific model of your Denon receiver? Let's check the code base.

Hi Dear，The latest firmware version of the hub is V13. The latest version of the remote controller online is V9. Some new remote controllers are V10. We will push the upgrade in the near future. The WiFi firmware version is 0.0.0.