We can't add it now. Thank you for your suggestion. We will feed back to the R&D personnel to evaluate the feasibility and consider whether to add it in the next update.

Dear Johnny, Thanks for your feedback. Please could you let me know which phone type do you used?Also which kind of devices do you mentioned?Then we can check it in our database,thanks.

Thank you for contacting us. Per the issue, suggest unplug and plug the hub immediately. , any difference?pls open the app and connect to the hub first.  After connecting to the hub, operate Me----X1 settings---pair with a new X1-Remote in the app, the hub pairing function will be enabled, suggest press the right button of the remote at first , then press the off button, hold them around 5-6s until the pairing appears in the remote screen. If still no help, pls provide your amaozn order number and problem video to us, then we will help you solve it properly, tks In the video, pls make the remote is on the hub and enable the hub pairing function via app, and press the two buttons on the remote(press the right button first, then  press the off key). we would like to check the status of the remote screen,  tks for your patience,you can contact us by email,Service@sofabaton.com.

Sorry, X1 does not support data backup.

Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：QN65Q65FNFXZA.

Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not. 1. Bluetooth Mode 2. IR Learning Mode Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote

Pls try to add them via searching Brand: DIRECTV Model: xxxxxxx at first.

Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not. 1. Bluetooth Mode 2. IR Learning Mode Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote

Sorry，U1 does not support Bluetooth macro, X1 can support Bluetooth device macro.

U1 mainly supports audio and video devices. Windows 10 PC recommends infrared learning or Bluetooth connection，Per the issue, We suggest that you could try to use Bluetooth Mode Or IR Learning Mode to check if they could make your devices work well or not. 1. Bluetooth Mode 2. IR Learning Mode Learn from your Infrared devices: Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete. If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote