Hi Dear，The latest firmware version of the hub is V13. The latest version of the remote controller online is V9. Some new remote controllers are V10. We will push the upgrade in the near future. The WiFi firmware version is 0.0.0.

Per the issue, pls kindly check below steps: 1. Please make sure the router you are using is properly connected to the external network, synchronize and power off and restart the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function or authorize to let X1 access, this function may prevent the HUB access. 2. Because the HUB only supports WIFI 2.4GHZ, please make sure that the HUB is directly connected to the router, and try not to pass the Mesh Repeter in the middle. If there is a Mesh Repeter, it needs to be set to WIFI2.4G 3. Make sure that the mobile phone and the HUB are connected to the same router, the mobile phone must also be connected to the same router to discover the HUB device in the local area network. FYI, Make sure that the distance between the HUB and the router is not too far. 3.If still no help through the above actions, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not, If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

Sorry for the inconvenience,At present, the hub version has been upgraded to V13. This problem has been solved. Please try upgrading to see if it can be used normally.

Your device has been added to our database,Pls try to re-add it via searching Brand：Yamaha Model：RX-V363.

Sorry for the inconvenience, Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you. You can contact us by email,Service@sofabaton.com.

Per the issue, if only one key does not work, it is recommended that you try to learn to repair it manually or through cloud data Steps as below: Edit---Add/repair key---play key repair If any problem, no hesitate to contact us.

Sorry for the inconvenience,And would you pls provide your Amazon order number to us? Then we can track the case easier for You can contact us by email,Service@sofabaton.com.

Hi Dear，I have sent it to your email, please check it.

Hi Dear，The latest firmware version of the hub is V13. The latest version of the remote controller online is V9. Some new remote controllers are V10. We will push the upgrade in the near future. The WiFi firmware version is 0.0.0.

Sorry for the inconvenience Please try to click the Roku icon on the app home page and try to add with infrared to see if it can be used.