Sorry for the inconvenience, we can't view your picture. You can send the Amazon order number and your shipping address to Service@sofabaton.com , we will provide you with good after-sales service.

Sorry, we can't see your picture. You can send it to Service@sofabaton.com.Per the issue, pls kindly check below steps: 1. Please make sure the router you are using is properly connected to the external network, synchronize and power off and restart the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function or authorize to let X1 access, this function may prevent the HUB access. 2. Because the HUB only supports WIFI 2.4GHZ, please make sure that the HUB is directly connected to the router, and try not to pass the Mesh Repeter in the middle. If there is a Mesh Repeter, it needs to be set to WIFI2.4G 3. Make sure that the mobile phone and the HUB are connected to the same router, the mobile phone must also be connected to the same router to discover the HUB device in the local area network. FYI, Make sure that the distance between the HUB and the router is not too far. 3.If still no help through the above actions, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not, If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

Sorry for the inconvenience X1 can directly click the Roku icon on the app, select WiFi or infrared add, and U1 can refer to the video. How To Add Roku Family https://youtu.be/1Ltyye0R0FI

Per the issue, pls kindly check below steps: 1. Please make sure the router you are using is properly connected to the external network, synchronize and power off and restart the router, if the router comes with HomeShield Pro function, please turn off the HomeShield Pro function or authorize to let X1 access, this function may prevent the HUB access. 2. Because the HUB only supports WIFI 2.4GHZ, please make sure that the HUB is directly connected to the router, and try not to pass the Mesh Repeter in the middle. If there is a Mesh Repeter, it needs to be set to WIFI2.4G 3. Make sure that the mobile phone and the HUB are connected to the same router, the mobile phone must also be connected to the same router to discover the HUB device in the local area network. FYI, Make sure that the distance between the HUB and the router is not too far. 3.If still no help through the above actions, please share a hotspot with another mobile phone, use this hotspot as a router, connect both the HUB and the mobile phone to this hotspot, and then see if the hub can be added or not, If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

Sorry for the inconvenience X1 only supports 2.4g wifi. You need to check whether the router has turned off the 2.4gHz network.

Hi Dear，The latest firmware version of the hub is V13. The latest version of the remote controller online is V9. Some new remote controllers are V10. We will push the upgrade in the near future. The WiFi firmware version is 0.0.0.

Sorry for the inconvenience Can you tell us the specific model of the projector? Let's check the code base.

Sorry for the inconvenience Pls try to add them via searching Brand: DIRECTV Model: xxxxxxx at first. Can you tell us the specific model of Marantz sound system? Let's check the code base,

Hi Dear : This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use. We can even add your Specific Model to our database so that you can one-click to add. Best wishes.

Hi Dear,Long press function can only be set in activity mode. In activity mode, Edit -- assign keys for X1 Remote, select the location, and then you can set long press and short press to place different commands on the same button.