Suggest kindly try to use bluetooth mode or manual learning mode to check if could make your device work well or not. For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect. Manual learning mode, 1. Enter the information for your device. 2. Enter the name of the key you want to learn 3. Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Hi : ) Regarding your equipment, we found a code library similar to the model you provided in the code library. Try adding Brand：Sony Model：XBR-55X900H Check whether it can be used normally, looking forward to your feedback Please don't worry, we will try our best to help you solve your problem Thank you for your patience and support

Hi Dear，You can click the Fire TV icon on the APP homepage to add.

Sorry, X1's data cannot be copied and backed up.

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Hi Dear,As you can see from the API function, X1 can only turn the activity into an API and automatically trigger it in a way similar to IFTTT. It is not supported to reverse control activities on other intelligent platforms as a control terminal

Sorry, cloud control does not support one-click closing of all activities. I'm not sure if your ibrroker supports multiple actions. If supported, it is recommended that you copy the API command to close each activity into the settings

Your device has been added to our database,Pls try to re-add it via searching Brand：Vizio Model：VO22LHDTV10A .

Pls try to add them via searching Brand: DIRECTV Model: xxxxxxx at first.

Hi Dear，You can click X1 Settings -- Restore Factory for X1 -- hub in APP.