Thank you for your detailed feedback and for reporting these issues with JSON handling and HTTP headers. We sincerely apologize for the frustration this has caused, especially with Home Assistant integration. 1.JSON Escape Characters (reported Dec 2024): We’ve escalated this to our development team with high priority and we will optimize this issue in future updates 2.Regarding the escape character (\n) of Headers, please fill in according to the page prompts, start a new line, and do not add \n, Each header should be on a new line formatted as Some-Header: Some-Value

Dear customer, we are sorry for this, if you can't add the device, we suggest you uninstall the APP and download it again. If you still can't add the device, please tell us the account you logged into the APP and the model of your phone. We will feedback to our tech to check

Thank you for contacting us. Yes, both X1S and X2 have a backup feature, you can backup your X1S settings and then import them into X2.

Sorry to say model of this device is unable to be added into our code library. Kindly add it by the similar one below at our app. Brand：Philips Model：65OLED903

Thank you for contacting us. If your new remote and old remote are both X1S ,you can backup the data of the old remote and import it to the new remote. kindly go to our app:me--settings-back up and do the rest and if all devices are added and activities work well; please do the data backup and note all data is stored under your account of Sofabaton in the cloud and you can import all datas to the new remote if you keep using the same account of Sofabaton.

Thank you for sharing this useful article with us! Your solution is very detailed and I'm sure it will be of great help to users experiencing similar problems. Regarding the warranty issue you mentioned, we are sorry to hear that your remote is not covered by warranty. If you have any other questions or need official support in the future, please feel free to contact our customer service team and we will be happy to assist you. Thank you again for your contribution and we look forward to hearing from you as you continue to share more great content!

Thanks for contacting us, the X1S now has a backup feature. If your new remote and old remote are both X1S, you can backup the data of the old remote and import it to the new remote.X1 does not support data backup at this time.

Thanks for contacting us, we have some codes for virgin media box in our IR code library, if any of the buttons don't work, let us know the model of your box and we'll check the codes

If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.

Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com