Dear customer, thank you for contacting us. Could you please tell us the specific model of your Pure Theatre Projector Lift? We will pass this information on to our engineers to check. If your remote control is X1, please note that X1 can only learn infrared remote controls. X1S can learn infrared and RF remote controls. RF can only learn RF433 or 315.

Thank you for contacting us. Yes, it is not possible to create macros on keys that have already been programmed. We apologize for any inconvenience. The TV key at the top is a global key. You can also select this key as a macro key. It can only be set once, and the last setting will take precedence.

Dear Customer, thank you for contacting us. We apologize for this inconvenience. Currently, our Bluetooth code library does not include the PS4 power button. We will escalate this issue to our technical team for feasibility assessment and consider adding it in future updates.

Dear customer, Unfortunately, our technical staff was unable to add this code in the database. There are 3 ways for you reference if they can make your devices function properly. 1.Bluetooth Mode(such as Other, Android TV and so on) If your TV supports Bluetooth, you can add it via Bluetooth. When adding, select Other or Android TV. After downloading the code, open your TV's Bluetooth settings and pair it. 2.IR Learning Mode If your original remote control is an infrared remote control, you can try infrared learning. 3.Trimming method The specific operation process can also refer to the following link: https://www.youtube.com/watch?v=vCQ8Tr0Ar6U&t=19s If you have any questions or concerns, feel free to contact us.

Dear customer, Unfortunately, our technical staff was unable to add this code in the database. There are 3 ways for you reference if they can make your devices function properly. 1.Bluetooth Mode(such as Other, Android TV and so on) If your TV supports Bluetooth, you can add it via Bluetooth. When adding, select Other or Android TV. After downloading the code, open your TV's Bluetooth settings and pair it. 2.IR Learning Mode If your original remote control is an infrared remote control, you can try infrared learning. 3.Trimming method The specific operation process can also refer to the following link: https://www.youtube.com/watch?v=vCQ8Tr0Ar6U&t=19s If you have any questions or concerns, feel free to contact us.

Dear customer, thank you for contacting us. We were unable to find the code for this device in our database. We have already reported this device to our technical team to add it. We will leave you a message once it has been confirmed.

Thank you for contacting us. Is your device the Arris Model: VIP5662W? This device is in our code library. It can be added via infrared.

Thank you for contacting us. We apologize for the delay in responding. I see that your device has already been added.

Thanks for sharing.

Dear Customer If you added it by Bluetooth mode in our app, sorry to say you might not be able to turn it on if adding it by Bluetooth. a. We are still trying to get some useful info from the producer of this device as its code of its power-on function is made by a special code protocol. b. BTW, if your Projector is connected to other devices like TV or AV receiver by HDMI cable, then This device can be turned on at the same time via CEC function when you are turning on TV or receiver etc. c. a. Some customers have mentioned the setting of "NOT disabling watching BT when in off/sleep" on the projector. he turned it to "yes, always watch please," and then it worked by using the remote of Sofabaton. Check your projector settings for something similar. b. One feedback from another customer FYI: I have an Epson LS11000 and it asks for an extra “are you sure,” but I was able to go into the projector settings and disable that feature so it wouldn’t do that. My guess is that when I programmed the projector to shut off, I added an extra step or something that’s conflicting to the command. d. Another solution----if you coincidentally have a Flirc--- that is a third-party device and its website for your reference---https://flirc.tv/. e. There is a third-party application at the market named "Button Mapper" available to fix this issue but note it is charged.