Make sure, a. App version is 3.4.1 if you are holding an IOS; and for Andriod one, it should be 3.3.6; b. Is your Hub version a V17? If not, upgrade its version to V17. c. If the above failed, be sure IP addresses of all lights are under the same subnet (not the same WIFI)---these could be virified at the settings of your main Router. d. Last but not least, just re-add lights of Hue one by one at our app ( donot delete the old one) and make a test then

Dear a. Are all lights working properly by our remote but just several lights being presented on app, yes? b. Are all lights of Hue added into oursystem at the same time or separately? c. If all lights being added at the same time, please forcefully quit our app and log into it again and have a verification again. If not, please keep is posted d. If the above failed, power off all lights + our Hub（by unplugging its power cable and plug it in again）and take a look on our app again.

Dear customer, Thanks for your feedback! After checking, sorry to say that our techs are unable to find the codes in the IR database. As you mentioned, it could be connected by Bluetooth, it is recommended to add your device by Bluetooth code such as other, Android TV and so on. It would be better if you can try each code to find the most suitable. Hope you have a good day:)

Dear customer, Sorry for the delay responce. Itis noted that our products only support Philips hue on and off. For the issue you mentioned, could you please share us more details, THX!

Regarding jumping to the menu page, not sure if you use the back button in the top right corner every time you wake up the remote, if so, please use the scroll wheel to light up the screen, so it won't switch the remote screen.

Moreover, the remote control is kept on the interface before the screen is rested. If it was on the activity page before the screen was rested, it's still here when the screen is lit. If it defaults to ACTIVITY when the screen is lit, maybe some users will have a problem with this.

Dear customer, Thank you for your feedback. Regarding this suggestion, we have already fed back to the product manager, please stay tuned! Have a nice day! Sincerely Ruby SofaBaton Support Team

Dear customer, Thank you for your feedback. It'll get back to the product manager on this point! Have a nice day!

Chris, Good day! Please connect with us by email: Service@sofabaton.com

For this issue, please try to use the 'return' button on the top of remote.