Sorry for the inconvenience Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you,you can contact us by email,Service@sofabaton.com

Hi dear,Per the PS5 , suggest kindly try to add it via Bluetooth mode, Below is the step, pls check: First, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

Sorry, X1 can only add two IR Blasters at most. If the hub is in the cabinet and the device is outside, it is recommended that the terminal of the infrared extension cable be directly facing the infrared sensor of the device. IR blaster has requirements for direction, so the terminal should be directly facing the infrared sensor of the device.

Could you tell us the specific model of your Denon receiver? Let's check the code base.

Hi Dear，The latest firmware version of the hub is V13. The latest version of the remote controller online is V9. Some new remote controllers are V10. We will push the upgrade in the near future. The WiFi firmware version is 0.0.0.

Hi dear,It can be purchased from Germany. The products have been delivered to the warehouse in Germany and will be available soon.

Hi dear,It can be purchased from Germany. The products have been delivered to the warehouse in Germany and will be available soon.

Please add devices separately，Brand：Microsoft Model： Xbox one，Brand：Microsoft Model：Xbox Series X

Sorry for the inconvenience, your code base has been repaired. Please delete the device and add it again to see if it can be used，Brand：Dish Network Model： Hopper 3-1

Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you.You can contact us by email,Service@sofabaton.com