Sorry for the inconvenience 1. Regarding learning commands, it is not sure if the app will show learning success after you learn commands. If it shows learning success, please synchronize manually at X1-Remote and update to the latest setting set--sync immediately. If it doesn't show that the learning was successful, try to go back, re-enter, and then try clicking the original remote control key (long press or click works, but different original remote controls may recognize the difficulty differently). 2. About sonos, are you using WiFi controls? You need to confirm whether you have set automatic hibernation in the SONOS app or whether arris and apple TV have CEC turned on. X1 There are actually no power control commands in the list of WiFi control commands for sonos. If you don't have another setting, add pause as the shutdown command in edit--macro settings for turn on/ off. That SONOS shutdown should be caused by the device

Hi Dear : This is SofaBaton, very glad to help you. If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware. Remote control is custom 2.4G and does not require direct communication with the router. Wi-Fi in HUB, Manufacturer : Espressif Inc. Hostname: espressif You can download an mdns search app, Android user can download "Service Browser", Apple user can download "Discovery-DNS-SD Browser"; If the phone and HUB are on the same LAN, open the app to search for a service "_x1hub._udp.", this is our HUB, tap it to see the IP address of the HUB (note that the MAC shown on the page is not the MAC of WIFI), you can confirm which is the HUB and check the MAC through the router management page;

Hi Dear，Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：QN75Q7FAM.

Sorry for the inconvenience, your code base has been repaired. Please delete the device and add it again to see if it can be used，Brand：Dish Network Model： Hopper 3-1.

Sorry for the inconvenience Your device has been re-added，Pls try to re-add it via searching Brand：Samsung Model： QN82Q6FNAFXZA .

Dear Customer， Thanks for your reaching out. Please can you send us some image or video for checking what problem is on the remote，then we can advise how to help，thanks. Or you mean the button of remote always stuck while connect to the Hub？Thanks to confirm me back by return.

You can create a macro key to achieve one key direct access. I sent you a video, hoping it can help you How to Create Macro Function https://youtu.be/sohArzrBAMc

Thank you for your suggestion. We will feed it back to our R&D department to assess the feasibility and consider whether it will be added in the next upgrade.

Hi Dear,Sorry,U1 cannot set long keys, so sleep function can be assigned to other keys.

Hi Dear,You need to find the sofabaton app in the settings and turn on the local network.