This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Do you want to upgrade your hub to the latest version? Use WiFi or infrared added Roku?

Sorry,Your device has been added to our database,Pls try to re-add it via searching,Brand：Epson Model：LS-800

Sorry for the inconvenience. Can you send a screenshot to our email? Let's check. In addition, once the APP is updated to 3.2.9, do you update to the latest version.service@sofabaton.com

About macro keys, I sent you a video. I hope it can help you,https://youtu.be/sohArzrBAMc

Your device has been repaired. Please try to delete the device and add it again to see if it works properly.

You can add devices to the code library of X1 and create activities for the added devices. X1 supports IR commands, but does not support RF commands. I sent you a video about creating activities, hoping to help you，https://www.youtube.com/watch?v=HeUpVimv6_8

If the hub is in the cabinet and the equipment is outside, it is recommended to face the terminal of the infrared extension cable to the infrared sensor of the equipment. The IR blaster has requirements for direction, so it is necessary to face the terminal to the infrared sensor of the equipment.

Thank you for your suggestion. We will feed back to our R&D department to evaluate the feasibility.

Sorry, about your device, we have added it again. Please delete the device and add it again to see if it can be used normally

Sorry for the inconvenience, the hub version has been upgraded, and the test version firmware has been released. You can upgrade this version in the app. If you are willing to try this new version, you can tell us your email number and we will send you the video.