This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Do you want to upgrade your hub to the latest version? Use WiFi or infrared added Roku?

Sorry,Your device has been added to our database,Pls try to re-add it via searching,Brand：Epson Model：LS-800

Sorry for the inconvenience. Can you send a screenshot to our email? Let's check. In addition, once the APP is updated to 3.2.9, do you update to the latest version.service@sofabaton.com

About macro keys, I sent you a video. I hope it can help you,https://youtu.be/sohArzrBAMc

Your device has been repaired. Please try to delete the device and add it again to see if it works properly.

You can add devices to the code library of X1 and create activities for the added devices. X1 supports IR commands, but does not support RF commands. I sent you a video about creating activities, hoping to help you，https://www.youtube.com/watch?v=HeUpVimv6_8

If the hub is in the cabinet and the equipment is outside, it is recommended to face the terminal of the infrared extension cable to the infrared sensor of the equipment. The IR blaster has requirements for direction, so it is necessary to face the terminal to the infrared sensor of the equipment.

Thank you for your suggestion. We will feed back to our R&D department to evaluate the feasibility.