Thank you for your friendly reply. If you have any questions in use, please feel free to contact us, Service@sofabaton.com

Suggest kindly try to use manual learning mode to check if could make your device work well or not. Manual learning mode, 1. Enter the information for your device. 2. Enter the name of the key you want to learn 3. Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry, is the hub version V13? When the remote control does not respond, pay attention to whether the green light of the hub will flash. Click to find the remote control in the APP to see whether the remote control will ring?

It is recommended to update or synchronize within 2 meters to avoid too slow or data loss. Please open APP to try to synchronize again.

Hi Dear.Thank you for your suggestion. We will feed back to the R&D personnel to evaluate the feasibility and consider whether to add it in the next update.

We can't add it now. Thank you for your suggestion. We will feed back to the R&D personnel to evaluate the feasibility and consider whether to add it in the next update.

Dear Johnny, Thanks for your feedback. Please could you let me know which phone type do you used?Also which kind of devices do you mentioned?Then we can check it in our database,thanks.

Thank you for contacting us. Per the issue, suggest unplug and plug the hub immediately. , any difference?pls open the app and connect to the hub first.  After connecting to the hub, operate Me----X1 settings---pair with a new X1-Remote in the app, the hub pairing function will be enabled, suggest press the right button of the remote at first , then press the off button, hold them around 5-6s until the pairing appears in the remote screen. If still no help, pls provide your amaozn order number and problem video to us, then we will help you solve it properly, tks In the video, pls make the remote is on the hub and enable the hub pairing function via app, and press the two buttons on the remote(press the right button first, then  press the off key). we would like to check the status of the remote screen,  tks for your patience,you can contact us by email,Service@sofabaton.com.

Sorry, X1 does not support data backup.

Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：QN65Q65FNFXZA.