Can you tell us the specific model? Let's check

Can you send your order number to our mailbox? Let's help you verify，service@sofabaton.com

Your device has been added to our database,Pls try to re-add it via searching Brand：JBL Model： Cinema SB160

Your device has been added to our database,Pls try to re-add it via searching Brand：Denon Model：AVR-X8500H

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.The power button of Apple TV is not used to control Apple TV itself, but to control the power of TV. You can use the key distribution to distribute the power of other devices to Apple TV for power control.

Sorry, U1 does not support data backup temporarily. U1's firmware is stored in independent firmware.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Android application has been updated to 3.2.9. Please try to update the latest version to see if it can be used normally.

We have re-added the code library for your device. Please delete the device and re-add it to see if it can be used normally Brand: Pioneer Model: SC-79.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Please restart the hub, or check whether the button on the remote control is stuck.

Are you using infrared to add Roku? Please try adding using WiFi to see if it can be used .