Do you use the original charging cable for charging? If not, please use the original charging cable to check if it can be used normally. If it still doesn't work, you can send your Amazon order number to our email and we will help you solve the problem,Service@sofabaton.com

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.We attach great importance to your question. Can you tell us your email number? We will send you a new version, or you can contact our email address.Service@sofabaton.com

Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

Sorry, X1 currently does not support IP control. Thank you for your suggestion. We will provide feedback to our R&D personnel to evaluate the feasibility.

Please accept our sincere apology for the inconvenience we have brought for you.Your device has been added to our database,Pls try to re-add it via searching Brand：Vodafone Model： GigaTV Cable Box2

Philips can control on and off, but does not support color control. You can combine Philips Hue with other devices to form an activity, but you need to manually add lights that need to be turned on or off (Hue Bridge may have many lights, and you can set a specific light or group of lights that need to be turned on). If you have set it in the activity, it will also be turned on when opening the scene/activity in Alexa.

Please accept our sincere apology for the inconvenience we have brought for you.We attach great importance to your question. Can you tell us your email number? We will send you a new version, or you can contact our email address.Service@sofabaton.com

Please accept our sincere apology for the inconvenience we have brought for you. Alexa currently does not support Portuguese

Using Alexa requires a few things: 1. The account used to sign in Alexa should be the same as the one used to register in our app.. 2. Only Activity can be controlled by Alexa, if only device is available, the data obtained may be empty

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Your device has been added to our database,Pls try to re-add it via searching Brand：Sony Model： STR-DN1080