Your device has been added to our database,Pls try to re-add it via searching Brand：Formuler Model： Z11 Pro Max.

Sorry, there are no relevant keys. It is recommended to try infrared learning. Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Dear Johnny, Thanks for your information,our support team will contact you soon,thanks.

You can use IR blaster. It is recommended to face the terminal of the infrared extension cable to the infrared sensor of the device (refer to the picture). IR blaster has requirements for direction, and it is necessary to face the terminal to the infrared sensor of the device.

It is recommended to edit it in the APP, add a button that learns the TV's power button and assign it to a physical button of X1.

Sorry for the inconvenience We want to know whether the indicator will flash when the activity is stuck? Can I use the APP normally if I open it?

Dear Johnny, Thanks for your feedback. Can you tell me your mailbox,then we can ask our support team to help and tell how to do next，thanks.

Dear Customer, Thanks for your reaching out. We have changed a slight for font on X1S,thanks for your understanding.

Dear Customer, Thanks for your reaching out. We have changed a slight for font on X1S,thanks for your understanding.

Sorry for the inconvenience I want to know something What color is the HUB indicator when it can't be controlled? Is it flashing?