• SofaBaton
    • 16releases
    • 2051comments
Comments made
  • U1 macro : commands from FireTV Bluetooth device 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.Because Fire TV is a Bluetooth device, U1's macro buttons do not support Bluetooth devices

  • Need to press twice buttons/key for functions to work. 1 year ago

    Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300， Let's check

  • X1 and Shield TV sync issues 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.Can you send a screenshot of your hub version to our email? Let's check，service@sofabaton.com

  • Setup Difficulty 1 year ago

    Sorry, U1's macro buttons do not support Bluetooth devices.

  • Sony STR-DN1080 not working (new user) 1 year ago

    Your device has been added to our database,Pls try to re-add it via searching Brand：Sony Model： STR-DN1080-1

  • LG 65UH615A Not Working at all 1 year ago

    Your device has been added to our database,Pls try to re-add it via searching Brand：LG Model：65UH615A

  • Can I upload codes? 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

  • Sofabaton X1 remote will Not pair with Hub 1 year ago

    Per the issue, suggest unplug and plug the hub immediately. , any difference?pls open the app and connect to the hub first.  After connecting to the hub, operate Me----X1 settings---pair with a new X1-Remote in the app, the hub pairing function will be enabled, suggest press the right button of the remote at first , then press the off button, hold them around 5-6s until the pairing appears in the remote screen. If still no help, pls provide your amaozn order number and problem video to us, then we will help you solve it properly, tks In the video, pls make the remote is on the hub and enable the hub pairing function via app, and press the two buttons on the remote(press the right button first, then  press the off key). we would like to check the status of the remote screen,  tks for your patience，service@sofabaton.com

  • hub / X1 non responsive 1 year ago

    Are you using the original charging cable? If not, please use the original charging cable. If the original charging cable still cannot be turned on, can you send your Amazon order number to our email?service@sofabaton.com

  • x1 remote dead 1 year ago

    Are you using the original charging cable? If not, please use the original charging cable. If the original charging cable still cannot be turned on, can you send your Amazon order number to our email?service@sofabaton.com