Are you using the original charging cable? If not, please use the original charging cable. If the original charging cable still cannot be turned on, can you send your Amazon order number to our email?service@sofabaton.com

Are you using the original charging cable? If not, please use the original charging cable. If the original charging cable still cannot be turned on, can you send your Amazon order number to our email?service@sofabaton.com

Our engineers have added your device again. Please try deleting the device and adding it again to see if it can be used normally,Brand：Samsung Model： QN55S95B

Please accept our sincere apology for the inconvenience we have brought for you.The issue with Alexa's use may be that the cloud account has not been logged in. Please open the API to see if there is an Activity link. If not, repeat the setup new hub process

Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：UN55KS8000FXZA

Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

Do you use the original charging cable for charging? If not, please use the original charging cable to check if it can be used normally. If it still doesn't work, you can send your Amazon order number to our email and we will help you solve the problem,Service@sofabaton.com

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.We attach great importance to your question. Can you tell us your email number? We will send you a new version, or you can contact our email address.Service@sofabaton.com

Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem. If the database is not complete, we can update it for better use.

Sorry, X1 currently does not support IP control. Thank you for your suggestion. We will provide feedback to our R&D personnel to evaluate the feasibility.