• SofaBaton
    • 16releases
    • 2051comments
Comments made
  • Activities problem 1 year ago

    We suspect that the inconsistency between the device status and the record in the activity is causing it. We suggest the following: Press the remote control to turn off all activities. If any devices are not turned off, please manually turn them off. Make all device states consistent with the activity. Then open the activity again to see if it is working properly.

  • X1 Replacement Screen 1 year ago

    Would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can send it to our email, Service@sofabaton.com

  • Roku Remote Asterisk Key 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.You can try using infrared to add Roku and try infrared learning

  • Sofabaton X1 FireTV 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.X1 does not support IP control. You can connect to Fire TV through Bluetooth. Please click on the Bluetooth icon, select Fire TV, and after downloading the code library, you can find the hub in the settings of Fire TV. The pairing time for the hub is approximately 90 seconds. If it times out, you need to re-enter the pairing process (download the app again or click edit and select pairing again)

  • Jumpy buttons 1 year ago

    This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

  • Humax Aura Key missing 1 year ago

    This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

  • app crashes on ios after selecting device 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.Our engineers have fixed this issue. Please try restarting the app to see if it can be used normally.

  • Xi won't learn commands 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300 Because the remote control of each device is different, knowing the specific model of your device, we can better test and solve the problem.

  • App crash adding devices 1 year ago

    Please accept our sincere apology for the inconvenience we have brought for you.Our engineers have fixed this issue. Please try restarting the app to see if it can be used normally.

  • Sky Q 1 year ago

    Firstly, I'm not sure if the code library you added is correct. Unfortunately, there are some minor issues with the database classification. When adding a device, you need to search for SKY Q in the DVD type. The code library searched by model has numerical commands. We will optimize the process and update the app to address this issue. For children's codes, do you want them to be automatically entered when opening an activity, or do you have a shortcut key to enter them. If you need to input it automatically, you can add your child code in the activity edit ->startup settings. If you need to create a shortcut key, you can create a macro in the activity Activity edit -- keys favorites -- macro, command to add children's codes. If you need to use entity keys for control, you can also use Activity edit - Assign keys for X1 Remote, select a button, and assign the macro command you set