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It is necessary to check whether the key assignment commands of the activity, X1-remote, are correct, such as whether the Navigation button and OK button have assigned the correct commands on the device. If you used ROKU remote control on the original HEOS screen page, you should assign the corresponding keys to X1 remote in the activity You can check whether the corresponding command is correct by clicking the left button through the activity edit -- assist keys for X1 remote. If not, please replace it with the correct one. The same operation is required for other keys.

Sorry for the inconvenience, the range of use from Hub to remote control: no direction requirements, control distance of 10 meters (within 2 meters is recommended for update or synchronization to avoid too slow or data loss) The infrared control distance from the hub to the device: the hub has no direction requirements, and the effective range is 8-10 meters. The IR blaster terminal points to the device, and the effective range is about 2-3 meters. The IR blaster has direction requirements, and needs to face the terminal to the infrared sensor of the device.

1. If the power keys of your TV and receiver are independent power on and power off, we recommend that you modify the default power command in device edit -- macro settings for turn on/off. Power (power toggle) may be used by default. Turn on and turn off correspond to different commands respectively, which can avoid the confusion of activity caused by device status errors. 2. If your original remote control has only one power command, you need to repair the power status of the device. And ensure that during daily use, do not change the power switch status in device mode, only switch or close all activities in activity Because X1 can only track the status of devices in all activities, it cannot record the switch actions in device mode. The repair method is as follows: press the off button at the top left of the remote control to close all activities. If any device is not closed, please close it manually. Keep the actual status of all devices consistent with the activity. Then open the activity again, and it should work normally. 3. The cec function of the TV itself may cause the TV to turn on or off unexpectedly. For example, when the box is turned off, the box also turns off the TV through CEC. It is recommended to turn off CEC or similar functions and try again

Per the issue, if only one key does not work, it is recommended that you try to learn to repair it manually or through cloud data Steps as below: Edit---Add/repair key---play key repair If any problem, no hesitate to contact us.

It is recommended to add the complete source list when adding the first Activity (only when switch source with one click, you can just add the source list you need) The repair method: pls enter in app, choose the activity, Edit---Startup settings,pls modify the input of the device to the correct ones, and save it. Then manually synchronize X1 remote, pls choose set option in the remote---then click sync When sync, pls make the remote close to the hub, tks.

Can you tell us the brand and model of your TV? Let's check the code library.

Per the issue, if only one key does not work, it is recommended that you try to learn to repair it manually or through cloud data Steps as below: Edit---Add/repair key---play key repair If any problem, no hesitate to contact us.

Sorry, we can't add Bluetooth commands at the moment. You can try to learn the original remote control.

Sorry for the inconvenience. At present, our APPios system has been upgraded to 3.2.8. Please try to update the APP to see if it can be used normally.