Sorry, we are unable to add it. You can try infrared learning the buttons of the original remote control，Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry for the inconvenience caused. Similarly, is the screen constantly black and not lit up? Is there a bright screen and display during charging? Will the remote control sound when searching for it in the app or pressing the button behind the hub? You can send your Amazon tracking number and shipping address to our email address.

Sorry for the inconvenience caused, is the screen constantly black and not lit up? Is there a bright screen and display during charging? Will the remote control sound when searching for it in the app or pressing the button behind the hub?

Please accept our sincere apology for the inconvenience we have brought for you.Can you tell us your email address? We can send you a version to solve the problem, or you can send information to our email，Service@sofabaton.com

Your device has been added to our database,Pls try to re-add it via searching,Brand：Quantis Model： QE317

The following points are required to use Alexa: 1. The wifi connected to X1 Hub needs to be connected to the Internet before the Hub can upload the device information to the cloud. 2. Search sofabaton in SKILL in Alexa app, and log in to sofabaton account, which is the same as X1 distribution network . 3. After login, the account signal will be synchronized automatically. View the sensors on the device page to view all synchronization scenarios .

Your device has been added to our database,Pls try to re-add it via searching,Brand： Dish Network Model： Hopper 3-1.

Please accept our sincere apology for the inconvenience we have brought for you.Suggest kindly try to use bluetooth mode to check if could make your device work well or not.For Bluetooth control devices, please refer to the following steps: Add Bluetooth device: first, add the corresponding Bluetooth device in the APP (if you can't find your device, you can try to select ''other''), then use the original remote control to control your device, enter the Bluetooth search menu, find the SofaBaton X1, and then click Connect.

Please try adding Brand: Sony Model: STR-DN1080-1 to see if it can be used normally. You can try using the buttons to assign power off, switch inputs.

Regarding your device, our engineers have repaired it again. Please remove the device and add it again to see if it can work properly，Brand：Arris Model：VIP5662