Thank you for your concern about sofabaton's support, sorry for the late reply, we have fed your suggestion and demand to the R&D department again, it is a difficult thing to update the font at the moment, updating the font is likely to make some errors happen in the remote control, we have been working on this matter, please give us some more time. Thank you again for your feedback, we look forward to your reply and hope to provide you with better products and services.ヾ(≧∇≦*)ゝ

Thank you for your attention to sofabaton's support. We are very happy that you have a good experience after updating to version V15!ヾ(≧∇≦*)ゝ

Thank you for your support and attention to sofabtaon, sorry for the late reply, can I know which sofabaton email you sent it to? I will check and solve your problem for you

Thank you for your support and attention to sofabtaon, sorry for the late reply, can you send me your order number for my inquiry?

Sorry, cannot be set in device mode. Please create an Activity setting long Press.

Please accept our sincere apology for the inconvenience we have brought for you.A hub can only be used with one remote control at the same time, and two hubs cannot be used at the same time

Please accept our sincere apology for the inconvenience we have brought for you.If the hub is inside the cabinet and the device is outside, it is recommended to face the terminal of the infrared extension cable directly towards the device's infrared sensor. The IR blaster has requirements for direction and needs to face the terminal directly towards the device's infrared sensor.

Please accept our sincere apology for the inconvenience we have brought for you.In order to better assist you, can you send your Amazon order number to our email?

Please accept our sincere apology for the inconvenience we have brought for you.，If it doesn't work properly, please try using infrared learning，IR Learning Mode Learn from your Infrared devices:  Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete.  If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote.

Thank you for sharing. If you have any other questions, please feel free to contact us at any time.