This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Android application has been updated to 3.2.9. Please try to update the latest version to see if it can be used normally.

We have re-added the code library for your device. Please delete the device and re-add it to see if it can be used normally Brand: Pioneer Model: SC-79.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Please restart the hub, or check whether the button on the remote control is stuck.

Are you using infrared to add Roku? Please try adding using WiFi to see if it can be used .

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Do you want to upgrade your hub to the latest version? Use WiFi or infrared added Roku?

Sorry,Your device has been added to our database,Pls try to re-add it via searching,Brand：Epson Model：LS-800

Sorry for the inconvenience. Can you send a screenshot to our email? Let's check. In addition, once the APP is updated to 3.2.9, do you update to the latest version.service@sofabaton.com

About macro keys, I sent you a video. I hope it can help you,https://youtu.be/sohArzrBAMc