Thank you for your attention and support to sofabaton, sorry for the late reply, as for your question please contact our customer service team at service@sofabaton.com We will be happy to provide you with help and support. Thank you again for your support and attention, we look forward to your feedback and suggestions.٩(ˊᗜˋ*)و

Thank you for your attention and support to sofabaton, sorry for the late reply, I asked our engineer, can you provide me with the specific brand and model? I will ask our engineers to see if they can get the relevant data. If you have any questions or suggestions, please feel free to contact our customer service team and we will be happy to provide you with assistance and support. Thank you again for your support and attention, we look forward to your feedback and suggestions.ヾ(≧∇≦*)ゝ

Thank you for your attention and support to sofabaton, sorry for the late reply, currently you can not add this Broadlink RM4 Pro, we recommend you to use infrared learning or Bluetooth connection (U1, U2, X1 three products have), because we do not have the relevant data, so you still need to try infrared learning or Bluetooth connection, look forward to your feedback, thanks again for your support and attention(ฅ´ω`ฅ)

Thank you for your attention and support to sofabaton, sorry for the late reply, X1 need to create an Activity with the TV to use, and then use Alexa to control the light on U2 does not support Alexa control, you can check the video of adding video to fire TV https://youtu.be/3ibGXxuUPtc We look forward to your feedback, thanks again for your support!(☆ω☆)

Thank you for your attention and support to sofabaton, sorry for the late reply, we recommend you to check out X1, we look forward to your experience, if you have any questions or need more information, please feel free to contact us.ヾ(≧∇≦*)ゝ

Sorry to ignore my last reply, but is your hub still working properly? If your device just can't connect to the app, you can reconfigure the network, after that if the problem is not solved, please contact me again.

Dear Customer， Just now our R&D and after-sales departments met and communicated, your problem please provide your work order (order number) to 到service@sofabaton.com, and our after-sales team will solve your problem.

Thank you for your attention and support to sofabaton, sorry for the late reply, for the problem you encountered, if nothing is changed, but the Samsung device can't be controlled anymore, you can downgrade back to V14 through the app. If you do not want to downgrade the version, you can try to modify the command repeats to fix it. samsung device edit---Add/repair keys, select a command such as volume, click repair-->command repeats, change the number to 1 and try, test if it works, you can apply it to All commands If you have any other questions, please feel free to contact me. We look forward to your feedback, thanks again for your support!

Thank you for your attention to sofabaton's support, sorry for the late reply, the remote control does not have a reset restart button. Is there no display even when plugged into the line for charging?

Thank you for your concern about sofabaton's support, sorry for the late reply, we have fed back your suggestions and needs to the R&D department again, please reply your registered email of the app to me, I will check for you! Thank you again for your feedback, we look forward to your reply and hope to provide you with better products and services.