This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.We have sent you relevant information to your email address, please check it .

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.If the device cannot be searched after the network is configured, it may be that WiFi is being upgraded. After the distribution network, please kill the app first, and then do not enter the app. Plug in and unplug the hub power again. Wait 5-10 minutes before entering the app to upgrade the WiFi firmware, because after the distribution network is connected to the Internet, go back to the server to pull the latest WiFi firmware.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Thank you for your feedback. Our engineers are working on this issue.

Your device has been added to our database,Pls try to re-add it via searching,Brand：Directv Stream Model： C71KW-400,Please try assigning keys such as "ok", "exit", and menu.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.The remote control has no option to repair the activity. You can repair it in the app,

About the Apple TV our technicians have added two different controls to the database and you can choose which one works for you 1.Bluetooth Mode: 2.IR Mode： I took a video for you, hope it can help you better know How To Add Apple TV https://youtu.be/2R422i8gBzg Kindly noted: * Please do not cover the place where the signal is emitted (IR device) * Keep line-of-sight (IR Devices) Would you please tell me your Order Number firstly? So that it is convenient for me to track this issue and arrange specific solutions. Feel free to leave us a question or contact me directly, I am more than welcome to assist you. We are so sorry if there is no one answer due to some reasons, but we will call you back later Have a nice day :)

If the device cannot be searched after the network is configured, the WIFI is being upgraded at this time, For the issue, pls kill the app, unplug and plug the hub immediately, wait for 5-10 minutes and let the WIFI upgrade complete then app the app , any difference?

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you.Which infrared add or Bluetooth add do you use? Is the hub updated to the latest version?

Your device has been added to our database,Pls try to re-add it via searching Brand：Samsung Model：QN85QN90BAFXZA

Your device has been repaired by our engineers. Please delete the device and add it again to see if it can be used normally，Brand：Onkyo Model :TX-RZ50