Please accept our sincere apology for the inconvenience we have brought for you. Can you tell us the brand and specific model of your equipment? Let's check and you can send it to our email.

Please accept our sincere apology for the inconvenience we have brought for you.X1 does not support IP control, you can add it using infrared or Bluetooth

Please accept our sincere apology for the inconvenience we have brought for you.Can you provide us with a video? So that we can confirm the problem, once confirmed, we will help you solve it as soon as possible. Would you like to send us your Amazon order number and shipping address? So that we can provide after-sales service for you. service@sofabaton.com

Thank you for your suggestion. Regarding the issue with the rollers, we have made modifications to the firmware of V11. Can you please provide us with your Amazon order number and shipping address? You can send it to our email and we will provide feedback to our engineers regarding the issue with the code library for further repair.service@sofabaton.com

Please accept our sincere apology for the inconvenience we have brought for you.Can you tell us your email address? Alternatively, you can send a message to our email and we will send you a test version.service@sofabaton.com

Thank you for sharing, as Alexa only supports Activity and can only synchronize Activities, not Devices

Please accept our sincere apology for the inconvenience we have brought for you.Can you record a video for us and send it to our email? Let's check and can you also tell us your Backer Number.service@sofabaton.com

Thank you for contacting us, X1 can support.

Yes, using devices in the Activity under Device may result in inconsistent device status with the records in the Activity. The following suggestions are made: Press the remote control to turn off all activities. If any devices are not turned off, please manually turn them off. Make all device states consistent with the activity. Then open the activity again to see if it is working properly.

Sorry for the inconvenience. After checking, there is no relevant code library in our code library. Please try infrared learning or Bluetooth addition to see if it can be used normally.