Sorry, cannot be set in device mode. Please create an Activity setting long Press.

Please accept our sincere apology for the inconvenience we have brought for you.A hub can only be used with one remote control at the same time, and two hubs cannot be used at the same time

Please accept our sincere apology for the inconvenience we have brought for you.If the hub is inside the cabinet and the device is outside, it is recommended to face the terminal of the infrared extension cable directly towards the device's infrared sensor. The IR blaster has requirements for direction and needs to face the terminal directly towards the device's infrared sensor.

Please accept our sincere apology for the inconvenience we have brought for you.In order to better assist you, can you send your Amazon order number to our email?

Please accept our sincere apology for the inconvenience we have brought for you.，If it doesn't work properly, please try using infrared learning，IR Learning Mode Learn from your Infrared devices:  Select the Icon of the function key that needs to copy. Meanwhile, long-press the corresponding function key of the original remote. If the APP notifies you it's successful which means complete.  If not, please try it again and adjust the distance of 2 remotes. Kindly noted: *For IR DEVICES, Keep U1 Line-Of-sight with your original remote.

Thank you for sharing. If you have any other questions, please feel free to contact us at any time.

Sorry, we are unable to add it. You can try infrared learning the buttons of the original remote control，Manual learning mode, 1.Enter the information for your device. 2.Enter the name of the key you want to learn 3.Follow the instruction in the app to learn form the original remote When learning, the original remote should be pointed toward the circular icon, at a distance of 3-5 inches and perpendicular to the hub surface,

Sorry for the inconvenience caused. Similarly, is the screen constantly black and not lit up? Is there a bright screen and display during charging? Will the remote control sound when searching for it in the app or pressing the button behind the hub? You can send your Amazon tracking number and shipping address to our email address.

Sorry for the inconvenience caused, is the screen constantly black and not lit up? Is there a bright screen and display during charging? Will the remote control sound when searching for it in the app or pressing the button behind the hub?

Please accept our sincere apology for the inconvenience we have brought for you.Can you tell us your email address? We can send you a version to solve the problem, or you can send information to our email，Service@sofabaton.com