Sorry, U1 does not support migrating the old Data migration to the new U1, because the data of each U1 is saved independently, and data backup is not supported. In addition, if you want to Factory reset, you can click APP -- Setting -- Restore factory settings.

Sorry for the inconvenience caused. We are currently unable to repair your device. Can you tell us your Amazon order number? We will handle it properly for you, and you can send it to our email, service@sofabaton.com

Sorry for the inconvenience caused. There are no relevant buttons in our database. We suggest that you try infrared learning.

Sorry for the inconvenience caused. Our engineers have repaired your device. Please add：Brand：Denon Model： AVR-X3500H-1

Sorry for the inconvenience caused. Can you tell us the specific model of your Roku? Let's check the code library.

Just confirmed with our techs that your device is added to our database, please use the information below to add it.Brand：Epson Model： Home Cinema 5050UB.

Sorry for the inconvenience caused. You can create an Activity and assign the keys to other keys. Activity Edit - Assign keys for X1 Remote.

We will optimize our product and app constantly, tks for your support, If any problem/doubt when using the device, no hesitate to contact us.

Thank you for your suggestion. We will share it with our R&D personnel to evaluate its feasibility.

This is SofaBaton, very glad to help you. Please accept our sincere apology for the inconvenience we have brought for you. Would you please tell the Specific Model of your device? thanks :) such as: Brand:LG Model: 60UF7300.Let's check