Thank you for your attention and support to sofabaton, sorry for the late reply, we recommend you to check out X1, we look forward to your experience, if you have any questions or need more information, please feel free to contact us.ヾ(≧∇≦*)ゝ

Sorry to ignore my last reply, but is your hub still working properly? If your device just can't connect to the app, you can reconfigure the network, after that if the problem is not solved, please contact me again.

Dear Customer， Just now our R&D and after-sales departments met and communicated, your problem please provide your work order (order number) to 到service@sofabaton.com, and our after-sales team will solve your problem.

Thank you for your attention and support to sofabaton, sorry for the late reply, for the problem you encountered, if nothing is changed, but the Samsung device can't be controlled anymore, you can downgrade back to V14 through the app. If you do not want to downgrade the version, you can try to modify the command repeats to fix it. samsung device edit---Add/repair keys, select a command such as volume, click repair-->command repeats, change the number to 1 and try, test if it works, you can apply it to All commands If you have any other questions, please feel free to contact me. We look forward to your feedback, thanks again for your support!

Thank you for your attention to sofabaton's support, sorry for the late reply, the remote control does not have a reset restart button. Is there no display even when plugged into the line for charging?

Thank you for your concern about sofabaton's support, sorry for the late reply, we have fed back your suggestions and needs to the R&D department again, please reply your registered email of the app to me, I will check for you! Thank you again for your feedback, we look forward to your reply and hope to provide you with better products and services.

Thank you for your concern about sofabaton's support, sorry for the late reply, we have fed your suggestion and demand to the R&D department again, it is a difficult thing to update the font at the moment, updating the font is likely to make some errors happen in the remote control, we have been working on this matter, please give us some more time. Thank you again for your feedback, we look forward to your reply and hope to provide you with better products and services.ヾ(≧∇≦*)ゝ

Thank you for your attention to sofabaton's support. We are very happy that you have a good experience after updating to version V15!ヾ(≧∇≦*)ゝ

Thank you for your support and attention to sofabtaon, sorry for the late reply, can I know which sofabaton email you sent it to? I will check and solve your problem for you

Thank you for your support and attention to sofabtaon, sorry for the late reply, can you send me your order number for my inquiry?